HARSHITA SEHGAL
Customer service representative
Brampton,ON
Summary
Customer-oriented sales professional with 2 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
year of professional experience
Work History
Customer engagement Associate
Enercare
01.2023 - 09.2023
- Home services – Work from home, 2023
- Engage in solutions-based business-level conversations to influence customers
- Maintain a current, comprehensive knowledge of client's products and services
- Overcoming customer objections effectively through applying advanced solution selling skills
- Use a number of efficiency and relationship management tools effectively.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Built relationships with customers by providing friendly customer service.
Outbound Sales Agent
Nordia
North York, ON
09.2022 - 01.2023
- Calling customers to update them with new offers going on
- Placing orders of the customers as per their needs /requirements
- Maintaining strong relationship with customers
- Having good pitch
- Trying to resolve the issues or any complaints if they have
- Making sure the customer is happy/ satisfied when disconnecting the call.
- Developed rapport with customers to identify needs and provide solutions.
- Generated leads through cold calling and other outbound sales methods.
- Collaborated with colleagues to develop innovative strategies for increasing sales volume.
- Built relationships with customers through proactive follow up activities.
Call Centre Agent
Concentrix
Barrie, ON
06.2022 - 08.2022
- Receiving and placing customer service telephone calls
- Resolving employee's complaints
- Maintaining solid customer relationships by handling questions and concerns with speed and
- Professionalism.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
FRONT END CASHIER
SOBEYS
- Dealing with customers
- Scanning and packaging
- Great customer service
- Good communication
- Greeted customers warmly and asked if they needed help.
- Assisted customers in locating items throughout the store.
- Balanced out cash drawer at the end of each shift.
- Answered customers' questions about products, prices and availability.
- Operated electronic scanners to enter product information into computer system.
Education
Diploma - INTERNATIONAL BUSINESS
SENECA COLLEGE
Skills
- MICROSOFT EXCEL
- OUTLOOK
- POWERPOINT
- Sales
- Customer Service
- Typing
- Microsoft Word
- Hindi
- Punjabi
- English
- Multilingual
- Research
- Accounting
- Time Management
- Organizational skills
- Microsoft Office
- Microsoft Access
- Ability to work independently within a team setting
- Skilled in delivering outstanding service by greeting and serving customers
- Workplace Safety
- Cash Handling
- Decision-Making
- Customer Interaction
- Client Engagement
- Computer Skills
- Sales Expertise
- Customer Relationship Management (CRM)
Languages
Timeline
Customer engagement Associate
Enercare
01.2023 - 09.2023
Outbound Sales Agent
Nordia
09.2022 - 01.2023
Call Centre Agent
Concentrix
06.2022 - 08.2022
FRONT END CASHIER
SOBEYS
Diploma - INTERNATIONAL BUSINESS
SENECA COLLEGE
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