URVASHI KATWALA
Winnipeg,Canada
Summary
Energetic customer service Representative seeking full-time job in your well -established organization having two years of experience in resolving customers' inquiries. Passionate about building sustainable customer relationships and increasing customer engagement.
Overview
10
10
years of professional experience
Work History
Cards advisor
Teksystems Inc.
Winnipeg, Manitoba
08.2025 - Current
- Conducted financial assessments to recommend suitable banking solutions.
- Advised clients on personal banking products and services tailored to needs.
- Provided financial advice and guidance to clients on various banking products and services.
- Educated customers on digital banking tools and services to improve transaction efficiency.
- Guided customers in using mobile applications and online banking for enhanced financial management.
- Conducted needs assessments to identify client requirements and expectations.
- Ensured compliance with all applicable laws and regulations governing the banking industry.
- Utilized a variety of software programs to track customer information accurately.
- Advised clients on technology solutions that streamlined business operations.
Technical customers support representative
Intouch cx
Winnipeg, Canada
09.2021 - 07.2025
- Maintained strong customer relationships by promptly addressing questions and concerns with professionalism.
- Resolved customer complaints while managing database records and providing status reports on service issues to enhance service quality.
- Conducted data entry and research to troubleshoot customer problems.
- Handled inbound and outbound customer service calls
- Identified and analyzed software and hardware issues across multiple devices
- Documented customer interactions in the ticketing system for future reference.
- Provided remote assistance for technical issues through screen sharing and control tools, ensuring timely resolutions.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
Manufacturing Technician
Hexo corp.
Belleville, Canada
12.2020 - 08.2021
- Maintained and operated production machinery to ensure optimal performance.
- Perform all duties according to SOPs, GMPs work instruction.
- Packed and weighed products accurately for distribution. and inspected products.
- Executed NAV transactions accurately and in a timely manner to support production flow.
- Checked products for compliance with quality standards. for meeting quality standards.
- Execute applicable NAV transactions accurately and in timely manner.
- Support LEAN initiative and participate in Kaizen events.
Customer Experience Sales Floor Associate
Walmart
Belleville, Canada
05.2019 - 08.2021
- Providing customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet customer shopping needs.
- Attending Customers phone calls for stock inquiries and other product-related issues.
- Communicate with Managers regarding daily needs on floor and how to improve relationships with customer.
- Documented customer interactions, transactions, comments, and complaints to improve service delivery and address concerns.
- Established sustainable relationships of trust through open and interactive communication with customers.
Site Supervisor
Green Construction
Gujrat, India
01.2017 - 12.2018
- Generated daily reports assessing performance of materials and labor, proactively adjusting quantities of leftover materials like bricks and sand.
- Instructed workers in safety measures and ensured use of proper safety attire to prevent accident or injury.
- Instructed workers on safety measures and ensured proper safety attire to minimize accidents and injuries.
- Calculated material costs for bricks, sand, aggregates, and mortar to assist budgeting.
Graduate Final Project (In charge of project)
Parul University
Gujrat, India
04.2017 - 06.2017
- Contributed to an undergrad soil engineering project.
- Collaborated with team to develop solutions, fulfill project requirements, and ensure timely delivery.
- Incorporated shredded tire waste into soil mixture to enhance its capacity and strength.
- Conducted sieve tests, CBR tests, and direct shear tests on soil samples to evaluate performance.
Education
Civil Engineering Technician Diploma -
Loyalist College
Belleville, ONB.E. Civil Engineering -
Parul University
Gujrat, IndiaSkills
- Customer service skills
- Customer Engagement
- Knowledge of Sales and Marketing principles
- MS Office proficiency
- MS Excel
- MS Word
- MS PowerPoint
- Adobe
- Photoshop
- Troubleshooting expertise
- Computer literacy
- Technical document comprehension
- Fast-paced production
- Team Collaboration
- Time management
- Adaptability
- WHMIS training certificate
Timeline
Cards advisor
Teksystems Inc.
08.2025 - Current
Technical customers support representative
Intouch cx
09.2021 - 07.2025
Manufacturing Technician
Hexo corp.
12.2020 - 08.2021
Customer Experience Sales Floor Associate
Walmart
05.2019 - 08.2021
Graduate Final Project (In charge of project)
Parul University
04.2017 - 06.2017
Site Supervisor
Green Construction
01.2017 - 12.2018
Civil Engineering Technician Diploma -
Loyalist College
B.E. Civil Engineering -
Parul University