Armandeep Singh
Brampton,ON
Summary
Highly skilled professional with a strong background in customer support, technical advising, and banking. Proven ability to manage and lead teams, maintain high levels of customer satisfaction, and develop innovative solutions to all kind of issues and escalations.
Overview
3
3
years of professional experience
Work History
Cards Advisor
RBC Royal Bank
Mississauga, ON
01.2024 - Current
- Assisted customers with their card needs, providing comprehensive information and education about various cards and products
- Certified DLA and completed all necessary certifications for the banking role, demonstrating a commitment to continuous learning and professional development
- Handled day-to-day tasks such as assisting with lost or stolen cards, arranging for replacement cards, and helping with fraudulent and disputed transactions
- Evaluated potential investment opportunities, utilizing both qualitative and quantitative methods to assess viability
- Assisted in the development of training materials for new advisors, improving overall team performance
Customer Support Supervisor
Urgent.ly RSA
San Diego, CA
04.2021 - 07.2023
- Supervised a group of 18-20 workers, keeping track of their output and assisting with staff training and technical advice
- Monitored team and individual performance to spot and respond to good and negative performance trends to guarantee that revenue objectives and performance targets were met
- Held daily team meetings to make certain that representatives were completely aware of any new information regarding goods, procedures, company-related issues, changes, or actions
- Resolving Escalated calls within the assigned time limit and proactively documenting customer issues in the ticketing system
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Microsoft 365 Business Technical Support Advisor
Sherweb Inc.
Sherbrooke, QC
07.2022 - 02.2023
- Fostered positive relationships with clients through clear communication, active listening, and following up on resolved issues
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively
- Diagnosed and resolved complex issues with applications like Word, Excel, SharePoint, M365 Admin Center, Power BI, Teams, and many more
- Offered clear and patient guidance to customers via phone, chat, and email with demonstrated proficiency in remote assistance tools and techniques
- Actively participated in training and skill development programs to stay updated on Microsoft 365 advancements
Education
High School Diploma -
Lambton College
Mississauga, ON05.2022
Skills
- Communication skills
- Conflict Resolution
- Interpersonal Skills
- Administrative Skills
- Adaptability
- Time Management
- Critical Thinking and Problem Solving
- Ability to work under pressure
- Ability to Multitask
- Fast Learner
- Leadership Experience
- Microsoft Office and Office 365
- Google Cloud Services
- Expert in Android & iOS
- Networking & AWS
- LAN/WAN and Computer Hardware
- Database Management
- Coding & Programming
- Presentation Skills
- Negotiation
- Cultural Sensitivity
- Learning Agility
- Ethical Awareness
- Stress Management
- Training and coaching
- Policy Enforcement
- Staff Motivation
- Task organization
- Administrative Management
- Financial Reporting
Custom
- English
- Punjabi
- Hindi
- Urdu
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual
Urdu
Full Professional
Custom
References available upon request.
Timeline
Cards Advisor
RBC Royal Bank
01.2024 - Current
Microsoft 365 Business Technical Support Advisor
Sherweb Inc.
07.2022 - 02.2023
Customer Support Supervisor
Urgent.ly RSA
04.2021 - 07.2023
High School Diploma -
Lambton College
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