MAYURI SAHAI
Vancouver,Canada
Summary
Results-driven banking professional with a strong background in IT Engineering and Project Management. Thrived as a Cards Advisor at RBC Royal Bank, offering expert financial services and credit card solutions. Proven track record of building strong client relationships, providing high-quality customer service with a 95% client satisfaction rate, and meeting diverse banking needs. I am passionate about transitioning into financial advising and investment banking roles, where I can use my analytical, communication, and financial skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cards Advisor
RBC Royal Bank
01.2024 - Current
- Serve as the first point of contact for customer inquiries, managing a high volume of interactions.
- Developed long-lasting relationships with clients and maintain strong customer relationships through effective communication.
- Assist Manager in handling various complicated client escalations and conducted team engagement events.
- Resolved client inquiries and assisted clients in understanding payment terms, interest rates, and fees associated with credit cards.
Guest Experience Representative
Vancouver Christmas Market Inc.
11.2023 - 12.2023
- Delivered exceptional guest services, ensuring a positive and memorable experience for all visitors.
- Managed administrative duties, including ticket processing, system updates, front-desk operations, on-site troubleshooting and guest relations facilitating smooth
entry for over 5,000+ visitors everyday. - Team lead and supervising on required days.
Customer Service Representative
Destinations North America
04.2023 - 10.2023
- Maintained a positive customer experience, resolved inquiries, and troubleshooting for travel and accommodation services, serving 3000+ guests daily for 3 different cruise lines at the terminal.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Overseeing operations and supervising staff on required days, to maintain smooth daily functions.
Sales and Marketing Associate
Revopions Digital Academy
09.2022 - 12.2022
- Focused on increasing brand awareness and increasing site traffic
- Recorded data regarding website traffic and user feedback
- Planned and implemented social media campaigns.
Computer Network Trainee
Indian Oil Corporation LTD
04.2022 - 07.2022
- Conferred with network users about solving existing system problems
- Operating master consoles to monitor the performance of networks and computer systems
- Understood the day-to-day operation of computer networks that IOCL relies on.
Education
Post Degree Diploma - Project Management
Douglas College
New Westminster, BC02.2024
Bachelor of Technology - Information Technology
Jaypee Institute of Information Technology
Noida, Uttar Pradesh07.2022
Skills
- Financial analysis & advising
- Microsoft Office Suite (Word, Excel)
- Time management & organization
- Multi-tasking & problem solving
- Credit Card operations
- Strong bilingual communication
- Conflict resolution
- Administrative support
- Adaptability and teamwork
- Digital marketing
- Management and Leadership
- Banking Operations & Transactions
- Technical skills
- Business Development
- Problem-solving
- Decision-making
Languages
English
Hindi
Punjabi
Certification
• National Credit Review (Level 1)
• Combating money laundering and terrorist financing training
Timeline
Cards Advisor
RBC Royal Bank
01.2024 - Current
Guest Experience Representative
Vancouver Christmas Market Inc.
11.2023 - 12.2023
Customer Service Representative
Destinations North America
04.2023 - 10.2023
Sales and Marketing Associate
Revopions Digital Academy
09.2022 - 12.2022
Computer Network Trainee
Indian Oil Corporation LTD
04.2022 - 07.2022
Bachelor of Technology - Information Technology
Jaypee Institute of Information Technology
Post Degree Diploma - Project Management
Douglas College
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