Jasleen Kaur
Halifax,NS
Summary
Supportive Banking Assistant with extensive bank telling and financial experience. Organized team member assists banking personnel by organizing, filing and checking bank documents and statements thoroughly. Committed to promoting and cross-selling banking products and services to customers. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration and organizational skills.
Overview
4
4
years of professional experience
Work History
Cards Advisor
Royal Bank of Canada
Halifax, NS
10.2023 - Current
- Processed Loan payments, deposits, transfers, wire funds, and other banking transactions accurately.
- Maintained an up-to-date knowledge of bank products , services, policies, and procedures.
- Identified suspicious activity or fraud attempts on customer accounts
- Resolved problems or discrepancies concerning customers' accounts.
- Analyzed customer's financial situations to determine the best options for meeting their needs.
- Assisted customers in opening new accounts or transferring existing accounts from other institutions.
Sales Associate
Sydney Call Center
Halifax, NS
06.2023 - 10.2023
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Customer Service Representative
Sydney Call Center
Halifax, NS
08.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Food Service Supervisor
Tim Hortons
Halifax, NS
08.2020 - 06.2022
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
Education
Bachelor of Hospitality Management - Hospitality Management
Centennial College
Toronto, ON08-2019
Skills
- Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality
- Committed to fostering open dialogue , promoting understanding and achieving goals through effective communication
- Demonstrated ability to work effectively between teams and maintaining positive dynamics
- Extensive Organizational Skills
Timeline
Cards Advisor
Royal Bank of Canada
10.2023 - Current
Sales Associate
Sydney Call Center
06.2023 - 10.2023
Customer Service Representative
Sydney Call Center
08.2022 - 05.2023
Food Service Supervisor
Tim Hortons
08.2020 - 06.2022
Bachelor of Hospitality Management - Hospitality Management
Centennial College
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