Tushant Singh
North York,ON
Summary
- Results-driven and detail-oriented professional seeking the position of Scheduling Coordinator at Tranquil Care Inc. Offering excellent organizational skills, strong work ethic, and the ability to thrive in a fast-paced environment, I am eager to contribute to the success of the Canadian delivery team.
- 5+ years of practical experience in delivering exceptional client service experience
- Adaptability to Fast-Paced Environments
- Design training and education for the effective use of HIST.
- Knowledge of Office suites (MS Word, PowerPoint, MS Excel, MS Outlook)
- Technical knowledge with software applications for cashier register.
- Entering the patient's dental history, medical history, and family history in the chart.
- Skillful in Communication, Coordination, Customer Service, and Teamwork.
Experienced Client Service Coordiantor bringing 5+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
Work History
Client Service Coordinator
Bayshore Healthcare
07.2022 - 01.2024
- Responsible for customer satisfaction and cultivation of references at each client within the assigned portfolio
- Coordinate operational and strategic activities internally to improve customer experience and strengthen corporate processes across onboarding, support, sales, customer experience, business intelligence, product, IT, customer communications, billing, and finance
- Maintain and expand relational footprint within assigned clients
- Create and deliver business reviews with all assigned clients per corporate guidelines
- Maintain accuracy of customer documentation in all corporate repositories
- Serve as the escalation point for operational disruption across all defined areas of partnership
- Assist supervisor/manager with program development, facility operations, and other responsibilities
- Communicate (phone calls, in-person visits) with clients for the purposes of our ongoing quality assurance plan.
EPIC consultant
Juravinski Hospital
03.2022 - 06.2022
- Responsible for supporting end users during GO-LIVE at SHN sites
- Applies knowledge of workflow processes and policy procedures related to EPIC software
- Engages in classroom training sessions, develops collaborative relationships with end-users, and demonstrates critical thinking skills to troubleshoot and resolve computer EMR software issues.
Covid - 19 Screener
Maynard Nursing
03.2021 - 12.2021
- Demonstrated exceptional customer service and communication skills
- Coordinates effectively between patients, doctors, and trial representatives with a strong focus on attention to detail and managing conflicting priorities
- Conducts Covid-19 screening and testing, and screens and declines entry for Team Members, Residents, and Families
- Enthusiastically embraces Schlegel Village's objectives, philosophy, and family values, displaying a caring and respectful attitude toward residents, families, and team members
- Possesses knowledge of Infection Control practices.
Dental Surgeon
Sanjeevani Hospital
07.2019 - 09.2019
- Under senior doctor supervision, managed patient treatments and administered dental medications
- Developed reports, analyzed clinical outcomes, and performed statistical assessments using Excel and SQL
- Assisted in daily clinic management, scheduling appointments, and aiding in implant placement
- Collected and reviewed patient medical data, negotiated costs with healthcare providers, and scheduled surgeries for the operating theater.
Medical Officer
Empowerment for Rehabilitation Academic & Health
04.2019 - 07.2019
Dental Observer
Apollo Hospital
01.2019 - 04.2019
Education
Post Graduate Diploma - Health Informatics
George Brown College
01.2023
Health Care Management Graduate Certificate - HealthCare Management
Northern College
01.2021
Dentistry
Pt. BD Sharma Institute of Health Sciences
India01.2018
Skills
- Procura
- EPIC
- Auxilium
- Tableau
- Figma
- Independent t-test
- Accuro
- Oscar
- MS Planner
- MS Excel
- In house HER software (ORION)
- MS Office
- SQL
- Video Conferencing tools (Skype, Zoom, Google meet)
- Client Relationship Building
- Sales Proficiency
- Strong Organization
- Account Management
Volunteer Experience
- George Brown College club, 09/01/21, Present
- Mentor | Advisor Mission Discovery Asia, Delhi, IN, 2019
Languages
English
Native or Bilingual
Timeline
Client Service Coordinator
Bayshore Healthcare
07.2022 - 01.2024
EPIC consultant
Juravinski Hospital
03.2022 - 06.2022
Covid - 19 Screener
Maynard Nursing
03.2021 - 12.2021
Dental Surgeon
Sanjeevani Hospital
07.2019 - 09.2019
Medical Officer
Empowerment for Rehabilitation Academic & Health
04.2019 - 07.2019
Dental Observer
Apollo Hospital
01.2019 - 04.2019
Post Graduate Diploma - Health Informatics
George Brown College
Health Care Management Graduate Certificate - HealthCare Management
Northern College
Dentistry
Pt. BD Sharma Institute of Health Sciences
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