Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Languages
Timeline
Generic

Tushant Singh

North York,ON

Summary

  • Results-driven and detail-oriented professional seeking the position of Scheduling Coordinator at Tranquil Care Inc. Offering excellent organizational skills, strong work ethic, and the ability to thrive in a fast-paced environment, I am eager to contribute to the success of the Canadian delivery team.
  • 5+ years of practical experience in delivering exceptional client service experience
  • Adaptability to Fast-Paced Environments
  • Design training and education for the effective use of HIST.
  • Knowledge of Office suites (MS Word, PowerPoint, MS Excel, MS Outlook)
  • Technical knowledge with software applications for cashier register.
  • Entering the patient's dental history, medical history, and family history in the chart.
  • Skillful in Communication, Coordination, Customer Service, and Teamwork.

Experienced Client Service Coordiantor bringing 5+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

5
5
years of professional experience

Work History

Client Service Coordinator

Bayshore Healthcare
07.2022 - 01.2024
  • Responsible for customer satisfaction and cultivation of references at each client within the assigned portfolio
  • Coordinate operational and strategic activities internally to improve customer experience and strengthen corporate processes across onboarding, support, sales, customer experience, business intelligence, product, IT, customer communications, billing, and finance
  • Maintain and expand relational footprint within assigned clients
  • Create and deliver business reviews with all assigned clients per corporate guidelines
  • Maintain accuracy of customer documentation in all corporate repositories
  • Serve as the escalation point for operational disruption across all defined areas of partnership
  • Assist supervisor/manager with program development, facility operations, and other responsibilities
  • Communicate (phone calls, in-person visits) with clients for the purposes of our ongoing quality assurance plan.

EPIC consultant

Juravinski Hospital
03.2022 - 06.2022
  • Responsible for supporting end users during GO-LIVE at SHN sites
  • Applies knowledge of workflow processes and policy procedures related to EPIC software
  • Engages in classroom training sessions, develops collaborative relationships with end-users, and demonstrates critical thinking skills to troubleshoot and resolve computer EMR software issues.

Covid - 19 Screener

Maynard Nursing
03.2021 - 12.2021
  • Demonstrated exceptional customer service and communication skills
  • Coordinates effectively between patients, doctors, and trial representatives with a strong focus on attention to detail and managing conflicting priorities
  • Conducts Covid-19 screening and testing, and screens and declines entry for Team Members, Residents, and Families
  • Enthusiastically embraces Schlegel Village's objectives, philosophy, and family values, displaying a caring and respectful attitude toward residents, families, and team members
  • Possesses knowledge of Infection Control practices.

Dental Surgeon

Sanjeevani Hospital
07.2019 - 09.2019
  • Under senior doctor supervision, managed patient treatments and administered dental medications
  • Developed reports, analyzed clinical outcomes, and performed statistical assessments using Excel and SQL
  • Assisted in daily clinic management, scheduling appointments, and aiding in implant placement
  • Collected and reviewed patient medical data, negotiated costs with healthcare providers, and scheduled surgeries for the operating theater.

Medical Officer

Empowerment for Rehabilitation Academic & Health
04.2019 - 07.2019

Dental Observer

Apollo Hospital
01.2019 - 04.2019

Education

Post Graduate Diploma - Health Informatics

George Brown College
01.2023

Health Care Management Graduate Certificate - HealthCare Management

Northern College
01.2021

Dentistry

Pt. BD Sharma Institute of Health Sciences
India
01.2018

Skills

  • Procura
  • EPIC
  • Auxilium
  • Tableau
  • Figma
  • Independent t-test
  • Accuro
  • Oscar
  • MS Planner
  • MS Excel
  • In house HER software (ORION)
  • MS Office
  • SQL
  • Video Conferencing tools (Skype, Zoom, Google meet)
  • Client Relationship Building
  • Sales Proficiency
  • Strong Organization
  • Account Management

Volunteer Experience

  • George Brown College club, 09/01/21, Present
  • Mentor | Advisor Mission Discovery Asia, Delhi, IN, 2019

Languages

English
Native or Bilingual

Timeline

Client Service Coordinator

Bayshore Healthcare
07.2022 - 01.2024

EPIC consultant

Juravinski Hospital
03.2022 - 06.2022

Covid - 19 Screener

Maynard Nursing
03.2021 - 12.2021

Dental Surgeon

Sanjeevani Hospital
07.2019 - 09.2019

Medical Officer

Empowerment for Rehabilitation Academic & Health
04.2019 - 07.2019

Dental Observer

Apollo Hospital
01.2019 - 04.2019

Post Graduate Diploma - Health Informatics

George Brown College

Health Care Management Graduate Certificate - HealthCare Management

Northern College

Dentistry

Pt. BD Sharma Institute of Health Sciences
Tushant Singh