ANA MARIE QUIATCHON
THOROLD,Ontario
Summary
I am a versatile professional with over 30 years of experience spanning corporate communications, customer service, administration, healthcare, social services, human resources, entrepreneurship, and digital marketing. As a firm believer in continuous learning, I actively seek opportunities to expand my knowledge and skill set. My ability to transition seamlessly between roles and responsibilities reflects my adaptability and dedication to personal and professional growth. I have thrived in high-pressure environments across diverse industries and cultural settings throughout my career. Driven by hard work and a commitment to excellence, I embrace challenges as opportunities to innovate and succeed.
Overview
18
18
years of professional experience
Work History
Co-Founder / Client Relations
Daily Home Care
Thorold, ON
06.2024 - Current
- Co-founded a home care entrepreneurial venture that services the aging and disabled population
- Designed and built the company website, which includes authoring a regular blog
- Developed operational forms (client intake, assessment, care plan, etc.) in line with legislative standards
- Engage with prospective clients to better understand their needs and assign them with a suitable Personal Support Worker
- Manage digital marketing strategies (e.g., digital content, SEO) and social media engagement
- Develop and deploy marketing materials (logo, brochure, flyer, posters, event banner, and videos)
- Conduct community outreach and explore networking opportunities to grow business
Client Service Coordinator
Bayshore Home Health
St. Catharines, ON
06.2020 - 03.2024
- Acted as the central point of contact for client and staff inquiries via phone, email, and in-person
- Managed client bookings and cancellations, and worked to ensure appropriate staff coverage
- Calculated and submitted expense claims for staff in accordance with corporate policy
- Triaged emergency call and client complaints, and provided sensible solutions in a timely fashion
- Provided on-call support and ad-hoc duties as required
Coordinator
Paramed Home Healthcare
Niagara Falls, ON
01.2020 - 05.2020
- Provided support and guidance for client and field staff inquiries
- Worked with clients, staff, and service delivery team to resolve problems, incidents, and emergencies and/or escalated to management as deemed necessary
- Processed client orders and/or changes in accordance with company policies and procedures
- Maintained client records in line with Personal Health Information Protection Act (PHIPA)
- Performed ad-hoc office duties as required
Executive Assistant to General Manager
Kurihara Kogyo Co., Ltd.
Singapore
07.2007 - 12.2016
- Drafted memorandums and formal letters on behalf of management for internal and external distribution
- Managed meeting logistics (including developing agenda, authoring minutes, assisting with report assembly, and action item follow-ups)
- Migrated physical files to electronic records to improve data security and adhere to records and information management best practices
- Handled office procurements for corporate supplies, office equipment, furniture, and gifts
- Coordinated team events (annual company dinners, staff engagement activities)
Education
Diploma in Social Service Worker -
Confederation College
Thunder Bay, ON04.2024
Diploma in Office Administration - Executive -
Mohawk College
Hamilton, ON04.2019
Diploma in Human Resource Management -
PSB Academy
Singapore03.2010
Bachelor of Arts (BA) - Mass Communications
University of St. La Salle
Philippines03.1992
Skills
- Proficient in Both Verbal and Written Communication
- Strong attention to detail
- Self-taught website designer
- Digital content creator
- Proficient in Problem Resolution
- Effective Conflict Management
- Team Collaboration Skills
- Ability to work independently
- Proven track record of prioritizing competing projects
- MS Office 365
- Zoom
- Publisher
- Canva
- Filmora
- Vimeo
- CareSmartz360
- Alayacare
- Procura
Other notable experience
- SSW Student Placement, YWCA Oakdale, St. Catharines, ON, 09/01/23, 04/30/24
- Healthcare Assistant, Singapore General Hospital, Singapore, 05/01/05, 05/31/07
- Sales Associate, EPPCO, Dubai, 11/01/97, 01/31/01
- Corporate Communications, Victorias Milling Company, Inc., Philippines, 10/01/93, 09/30/97
Digital content portfolio
https://www.youtube.com/@dailyhomecare_ca/videos, https://www.dailyhomecare.ca, https://drive.google.com/drive/folders/Newsletter, https://www.instagram.com/_petsyfied/, https://anaofficeadmdigital.blogspot.com/
Timeline
Co-Founder / Client Relations
Daily Home Care
06.2024 - Current
Client Service Coordinator
Bayshore Home Health
06.2020 - 03.2024
Coordinator
Paramed Home Healthcare
01.2020 - 05.2020
Executive Assistant to General Manager
Kurihara Kogyo Co., Ltd.
07.2007 - 12.2016
Diploma in Social Service Worker -
Confederation College
Diploma in Office Administration - Executive -
Mohawk College
Diploma in Human Resource Management -
PSB Academy
Bachelor of Arts (BA) - Mass Communications
University of St. La Salle
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