Troy Senko
Red Deer,AB
Summary
At Sun Of A Beach, I excelled as a Food Expeditor/Host, enhancing customer satisfaction and restaurant performance through expert problem-solving and efficient kitchen support. My dedication to my role and overall customer service excellence played a pivotal role in showcasing my ability to multitask and lead teams effectively, leading to me being made head food expeditor were I trained all new employees and mentored them.
Overview
3
3
years of professional experience
Work History
Wait Staff
Atria Retirement Home
10.2023 - 01.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Contributed to a reduction in food waste by closely monitoring portion sizes and working with kitchen staff to adjust as needed.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Assisted in the creation of visually appealing table settings and dining room layouts for special occasions and events.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
Food Expeditor/Host
Sun Of A Beach
06.2021 - 08.2023
- Promoted a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
- Trained and helped new hires in day to day tasks. Was head food expeditor for the time I was there.
- Aided in inventory management, keeping track of stock levels for essential supplies such as plates, utensils, and condiments.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Played an integral role in achieving consistently high scores on both internal audits and external reviews related to overall restaurant performance.
- Maintained speed of service for food orders while minimizing errors and complaints.
Education
High School Diploma -
St. Josephs High School
Red Deer06.2024
Skills
- Food Safety
- Customer Service
- Cleanliness standards
- Kitchen Support
- Guest service
- Kitchen Operations
- Restaurant Operations
- Team Member Training
- Restaurant Etiquette
- Customer service excellence
- Problem-Solving
- Multitasking
Languages
English
Full Professional
Timeline
Wait Staff
Atria Retirement Home
10.2023 - 01.2024
Food Expeditor/Host
Sun Of A Beach
06.2021 - 08.2023
High School Diploma -
St. Josephs High School
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