Tracy Gauthier
Mission,BC
Summary
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
19
19
years of professional experience
Work History
Disability Support Worker
Thompson Community Services
02.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Receptionist
H & R Block Tax Services
01.2022 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Customer Service Representative
Bank of Montreal
11.2005 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Victoria High School
Victoria, BC06-1991
Skills
- Independent living support
- Relationship building
Languages
English
Native or Bilingual
Timeline
Disability Support Worker
Thompson Community Services
02.2022 - Current
Receptionist
H & R Block Tax Services
01.2022 - 05.2022
Customer Service Representative
Bank of Montreal
11.2005 - 10.2020
High School Diploma -
Victoria High School
Similar Profiles
CHEKINAH MCINTOSHCHEKINAH MCINTOSH
Support Worker at Thompson Community ServicesSupport Worker at Thompson Community Services
Emmanuel AdedeEmmanuel Adede
Community Support Worker at Thompson Community ServicesCommunity Support Worker at Thompson Community Services
Karina GarciaKarina Garcia
Nurse Manager at Thompson Community ServicesNurse Manager at Thompson Community Services