MAURICIO ANDRES CAJAR LEAL
Mission,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Temporary Talent Acquisition Representative
BCEHS
07.2024 - Current
- Responding to 20+ Hiring Managers providing information and guidance on full scope recruitment and selection with the understanding of collective agreements, relevant legislation, policies and procedures and terms and conditions of employment. Refers matters of a complex or contentious nature to the attention of the assigned Recruitment Advisor or Director.
- Receives, processes, pre-screens and qualifies internal applicants for PHSA/Agency vacancies directly via the Applicant Tracking System (ATS).
- Administers and maintains the recruitment and applicant database.
- Produces recruitment metrics reports. Conducts applicant database searches/resume mining from PHSA ATS as well as from external identified job boards and media on-line sources
- Manages assigned portfolio by assessing applicant suitability, referring applicants to Hiring Managers and coordinates the hiring process until the vacancy is successfully filled.
- Assists with recruitment activities including providing support and advice to clients on recruitment and the selection process.
- Hired over 200 employees into positions by leading one of the biggest hiring postings in the province.
Scheduling Clerk
PHSA
10.2020 - Current
- Provide immediate and long term staffing solutions in order to keep highest level of service with employees holding highest qualifications
- Design schedules and staffing contingencies based on Collective Agreements
- Reporting to BC ambulance Operations Manager with information about current staffing levels around Metro Vancouver, while also formulating action plans to address staffing needs
- Managed over 70 calls daily
- Clear communication when relocating personnel based on operational needs under time sensitive conditions
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Ramp Agent
Air Canada
07.2019 - 12.2020
- Preparing and setting up Aircrafts for arrivals and departures complying time lines
- This position involved lifting, bending pushing and loading; bags, containers and cargo into aircrafts using heavy machinery equipment in all weather conditions
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Guiding 10+ aircrafts in and out of parking positions using hand signals
- Connect electrical power unit and hoses to aircrafts
- Positioned and towed over 5+ aircrafts from remote locations of airport to designated areas for operation
Data Analyst
Ignite Technologies
05.2018 - 07.2019
- Reviewing, auditing and updating training manuals
- Audit interactions between employees and customers (Phone Call, Email and fax) to perform quality control
- Utilized data visualization tools to effectively communicate business insights
- Participated in requirements meetings to understand business needs
- Identified, analyzed and interpreted trends or patterns in complex data sets
- Used statistical methods to analyze data and generate useful business reports
- Tested data prediction algorithms based on historical data
- Processing over 100 customer requests via Jira
Senior Collection Representative
Sutherland Global Services, COL
10.2017 - 02.2018
- Follow up in credit benefits for eligible customers
- FDCPA (Fair Debt Collection Practices Act) trained
- Received over 60 calls daily and met demands of busy and productive group
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Worked in call center environment handling manual and automatically dialed outbound calls
- Achieved 30% collection success rate
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions
- Negotiated payment plans with customers to prevent accounts from entering collections
Specialty Trainer, Quality Assurance Analyst
Bilateral BPO
03.2011 - 02.2016
- Provided coaching and mentoring to employees
- Met customer call guidelines for service levels, handle time and productivity
- Maintained up-to-date knowledge of product and service changes
- Trained and mentored 700 new personnel hired to fulfill various roles
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Trained and mentored 500 new personnel hired to fulfill various roles
- Established and maintained quality control standards
- Utilized variety of instructional design methodologies to create effective learning experiences
- Developed and executed performance management programs to increase employee engagement and productivity
Education
BBA - Business Administration - Pending Graduation
Universidad Del Atlantico
Colombia12.2015
High School Diploma -
Colegio Americano De Barranquilla
Colombia2007
Skills
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Over a decade of experience in customer service in person and over the phone / email
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Innovative problem-solver who can generate workable solutions
- Eager to face challenges and quickly assimilate new concepts
- Decision-Making skills and ability to work under pressure
- Dedicated and hard working
- Proficient in Microsoft Office tools
- Familiar with programming languages such us: SQL and Phyton
Timeline
Temporary Talent Acquisition Representative
BCEHS
07.2024 - Current
Scheduling Clerk
PHSA
10.2020 - Current
Ramp Agent
Air Canada
07.2019 - 12.2020
Data Analyst
Ignite Technologies
05.2018 - 07.2019
Senior Collection Representative
Sutherland Global Services, COL
10.2017 - 02.2018
Specialty Trainer, Quality Assurance Analyst
Bilateral BPO
03.2011 - 02.2016
BBA - Business Administration - Pending Graduation
Universidad Del Atlantico
High School Diploma -
Colegio Americano De Barranquilla
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