Toni Howe
Roseville,CA
Summary
Dynamic customer service professional with a proven track record at Horace Mann Insurance, adept at resolving conflicts and enhancing client satisfaction. Known for effective problem-solving and a supportive approach, I streamlined operations and built trust through discretion, resulting in increased retention rates and loyalty. Strong work ethic and organizational skills drive my success.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Horace Mann Insurance
09.1999 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Office Manager
Horace Mann Insurance
12.2007 - 05.2019
- Provided exceptional customer service when addressing client inquiries or concerns in person, via phone calls or email correspondence resulting in higher retention rates.
- Handled sensitive client information with discretion, maintaining confidentiality and building trust.
- Coordinated office events and in person meetings with teachers resulting in higher lead rates and closed transactions.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Insurance License -
California Insurance School
Sacramento, CA10.2019
Insurance License -
Pro Schools of Oregon
Portland, OR01.2008
Skills
- Highly experienced customer service background
- Effective problem-solving skills
- Supportive approach to customer relations
- Strong work ethic and trustworthiness
Timeline
Office Manager
Horace Mann Insurance
12.2007 - 05.2019
Customer Service Representative
Horace Mann Insurance
09.1999 - 05.2021
Insurance License -
California Insurance School
Insurance License -
Pro Schools of Oregon
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