Farah Zeinab

Answer customer inquiries and provide information about company's products or services around +100 calls per day

• Process orders, transactions, and verifies sales
• Resolve issues and technical problems to ensure customer satisfaction
• Conduct proactive customer outreach and handle complaints effectively
• Collect and analyze customer feedback to improve service quality.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Successfully launched and implemented CSTD system in two class (A) medical institutions in Lebanon, achieving 25% sales increase
• Managed communication among physicians, patients, families, and staff
• Mentored and provided coaching to junior team members
• Educational presentations to Customers
• Developed client marketing strategies and executed product promotion campaigns
• Conducted competitor analysis, pricing evaluation, and assessed marketing strategies.
• Developed comprehensive training materials, paving way for smooth onboarding of new team members.
• Customized products according to client specifications, ensuring exceptional user experiences across diverse industries.
• Drove consistent revenue growth by cultivating strong relationships with key industry partners and clients.

• Developed training materials, conducted webinars, and provided user support, leading to 30% to 35% sales increase for all Intersurgical products
• Expanded product portfolio and knowledge in Lebanon
• Negotiated prices and finalized sales agreements
• Built strong professional relationships with Anesthesiologists and inhalation therapist professionals
• Created product awareness and achieved exceptional sales growth.

• Exceeded sales goals by building successful professional relationships and providing exceptional customer service
• Educated customers on product features and technical details to highlight benefits
• Collaborated with sales team to deliver vital clinical and technical information
• Maintained up-to-date customer information in CRM database.
• Meet around 10 Doctors per day