REHAM Abusultan
HAMILTON,Ontario
Summary
Professional IT graduate with over 3 years of experience in sales coordination and administrative duties. Excellent time management, and very attentive to patients' needs. Effective in identifying, implementing, and sharing best practices to optimize delivery performance and quality. Looking for a full-time administrative position where I can use my skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cheezaater Restaurant
HAMILTON, Ontario
06.2024 - Current
- Welcoming customers, taking orders, and managing payments.
- Maintaining a clean and organized front area.
- Delivering high-quality service in a fast-paced setting.
Customer Services and Data Entry
Burlington Dental Centre,
Burlington, Ontario
01.2023 - 07.2023
- Scheduled and confirmed 20+ appointments per day via the software you use.
- Performed data entry, ensuring confidentiality is respected.
- Completed dental insurance claim forms.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Information System,
Misr University of Science And Technology
Egypt02-2012
Skills
- Fluent in English and Arabic
- Excellent background in Microsoft Office and Internet navigation
- Scheduling and telephone intake
- Good communication skills
- Microsoft Project, Visual Studio DB, Access, and VMware
- Able to extract large amounts of data into substantive recommendations
- Skilled in distribution data and network analysis
- Skilled mentor and team leader, achieves results with a collaborative, team-focused approach
- Highly organized
- Experienced in staffing and talent management
Timeline
Customer Service Representative
Cheezaater Restaurant
06.2024 - Current
Customer Services and Data Entry
Burlington Dental Centre,
01.2023 - 07.2023
Bachelor of Science - Information System,
Misr University of Science And Technology