MOHAMED AHMED YUSUF
Mississauga,ON
Summary
Dedicated and customer-focused individual with a passion for providing exceptional service seeking a position as a Baggage Handling Associate. Bringing a strong background in customer service in defining and analyzing customer requests to resolve issues, attention to detail, and proficiency in airline-specific procedures to ensure a seamless experience for passengers.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mr. Transmission
Mississauga
08.2023 - 01.2024
- Provided exceptional customer service by assisting customers with inquiries, resolving issues and ensuring a positive experience
- Prepared customer invoices and ensured smooth transaction of payment
- Collaborated with team members to ensure specific customer needs were met and delivered on time
- Received calls and persuaded customers to do business with the company through my excellent customer acquisition skills.
- Picked up and dropped off clients and also arranged alternative transport services i.e uber.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Jomo Kenyatta International Airport (JKIA)
06.2022 - 07.2023
- Provided outstanding customer service by helping customers with inquiries, resolving issues and ensuring an overall positive experience
- Handled reservations, ticketing and baggage processing efficiently and accurately
- Inspected and verified passenger documentation
- Assisted passengers with special needs, including VIPs, unaccompanied minors, and those requiring wheelchair assistance
- Managed claims for damaged or missing baggage, ensuring timely and accurate processing.
- Followed up on baggage claims in accordance with airline procedures, ensuring customer satisfaction.
- Managed flight interruptions and cancellations by issuing boarding passes and rescheduling passengers
- Maintained compliance with security requirements, company policies and SOPs
- Collaborated with team members such as ramp agents to ensure smooth operations and passenger satisfaction.
Ramp Agent Specialist
Jomo Kenyatta International Airport (JKIA)
01.2022 - 06.2022
- Performed aircraft marshalling by guiding pilots during taxiing, parking and pushback procedures
- Efficiently loaded and unloaded cargo, baggage and freight from aircraft, ensuring proper weight distribution and adherence to safety guidelines
- Coordinated with ground crew and flight staff to facilitate on to-time departures and arrivals
- Conducted inspections of equipment, ensuring they are in proper working condition for safe operations.
Education
Diploma - Human Resource Management
USIU
05.2021
Skills
- Excellent communication skills
- Escalation management
- Complaint resolution
- Proficiency in airline-specific computer reservation/ticketing software
- Strong attention to detail
- Accuracy in documentation
- Commitment to continuous improvement
- Adapting to changing situations
- Fluent in English
- Fluent in Somali
- Fluent in Arabic
- Fluent in Swahili
Activities
- Literature
- Environmental conservation
- Art
- Yoga
- Skiing
- Travel
References
References available upon request.
Timeline
Customer Service Representative
Mr. Transmission
08.2023 - 01.2024
Customer Service Representative
Jomo Kenyatta International Airport (JKIA)
06.2022 - 07.2023
Ramp Agent Specialist
Jomo Kenyatta International Airport (JKIA)
01.2022 - 06.2022
Diploma - Human Resource Management
USIU
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