TOJO ANITHOTTAM
Scarborough,Canada
Summary
Enthusiastic Individual with 5 years of experience in area of customer service, customer retention, business development and superior skills in working in both team -based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
6
6
years of professional experience
Work History
LETTER CARRIER - DELIVERY AGENT
CANADA POST CORPORATION
07.2022 - Current
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Promoted a positive image of the postal service by providing courteous and professional interactions with customers during daily deliveries.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
Customer Service Supervisor
Pioneer Energy Services
10.2019 - 12.2023
- Greeted customers warmly to provide exceptional customer service.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service expectations.
- Boosted company reputation by consistently delivering exceptional customer service experiences.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Supply Chain Management - Post Graduate Diploma
Lambton College of Applied Arts And Technology
Toronto, ON09.2020
Bachelor of Commerce -
Mahatma Gandhi University
Kerala, India06.2017
Skills
- Exceptional customer service
- Class "G" Ontario driving license
- Work flexibility and promising employee
- Decision-Making
- Staff training and development skills
- Analytical Thinking
- Experience working in Unionized Environment
Timeline
LETTER CARRIER - DELIVERY AGENT
CANADA POST CORPORATION
07.2022 - Current
Customer Service Supervisor
Pioneer Energy Services
10.2019 - 12.2023
Supply Chain Management - Post Graduate Diploma
Lambton College of Applied Arts And Technology
Bachelor of Commerce -
Mahatma Gandhi University
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