NATALIA CABRERA
Orillia
Summary
Dynamic, customer-focused professional with extensive experience in managing restaurants and cafés while leading high-performing teams. Thrives in fast-paced environments by consistently bringing forth innovative solutions to enhance service quality and operational efficiency. Adaptability and strong problem-solving skills have been honed through diverse experiences in hospitality management and working with children. Committed to delivering exceptional experiences and fostering collaboration in dynamic settings, ensuring team success and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Retail- Letter Carrier- Depot Experience
Canada Post
03.2025 - Current
- Provided customer service at retail counters, including processing transactions, selling postal products, and assisting customers with mailing and shipping inquiries.
- Accurately handled mail sorting and distribution within the depot, ensuring timely and organized dispatch of letters and parcels.
- Delivered mail and parcels as a letter carrier, maintaining route efficiency, accuracy, and excellent customer interactions.
- Ensured compliance with Canada Post policies and safety procedures while operating in fast-paced environments.
- Utilized strong time management and organizational skills to meet strict delivery deadlines.
- Worked collaboratively with team members to support smooth daily operations across multiple departments.
Profesional Driver
First Student
01.2024 - Current
- Safely transport passengers according to schedules and routes.
- Ensure safety by adhering to traffic laws and regulations.
- Maintain a clean and secure vehicle environment.
- Communicate effectively with passengers, clients, and staff.
- Handle issues promptly and follow company policies.
- 705.326.7376
Cafe Salon Manager
Cheer Me Up
01.2023 - 01.2024
- Managed daily operations to ensure an efficient workflow.
- Provided personalized service, handling one-on-one orders.
- Created a welcoming and comfortable environment for customers.
- Oversaw inventory, ordering supplies, and maintaining stock levels.
- Resolved customer inquiries and complaints promptly.
- Ensured cleanliness and compliance with health and safety regulations.
- 613.596.0404
Profesional Driver
Voyago
01.2021 - 01.2023
- Safely transport passengers according to schedules and routes.
- Ensure safety by adhering to traffic laws and regulations.
- Maintain a clean and secure vehicle environment.
- Communicate effectively with passengers, clients, and staff.
- Handle issues promptly and follow company policies.
- 613.836.0502
Customer Service
Mad Radish
01.2020 - 01.2021
- Delivered excellent customer service and ensured a positive dining experience.
- Prepared and served fresh menu items per company standards.
- Maintained cleanliness and adhered to food safety regulations.
- Assisted with dietary preferences, allergies, and special requests.
- Handled transactions accurately and efficiently.
- Worked collaboratively to ensure smooth operations.
- Resolved customer inquiries professionally.
- 613.440.0480
Shift Manager
Art Is In
01.2013 - 01.2016
- Led daily operations, ensuring exceptional customer service.
- Trained staff on service excellence and issue resolution.
- Handled customer inquiries with empathy and efficiency.
- Maintained dining area cleanliness and ambiance.
- Built strong relationships with regular customers.
- Assisted in service improvements to boost retention and revenue.
- Conducted staff meetings to reinforce service goals.
- 613.695.1226
Shift Manager
Starbucks
01.2008 - 01.2013
- Lead a team of baristas, ensuring smooth operations and exceptional customer service.
- Managed schedules, trained staff, and maintained inventory levels.
- Ensured compliance with health and safety standards.
- Collaborated with management to improve processes and foster a positive team culture.
Education
Secondary School -
St. Nicholas
Ottawa, Ontario01.2023
Skills
- Exceptional Customer Service
- Multilingual Communication
- Efficient Multitasking & Adaptability
- Creative Engagement & Activity Coordination
- Delivery accuracy
- Route navigation
- Package handling
MY HOBBY
Photography & Design, Music, Pottery
Languages
English
Full Professional
French
Professional Working
Spanish
Native or Bilingual
Timeline
Retail- Letter Carrier- Depot Experience
Canada Post
03.2025 - Current
Profesional Driver
First Student
01.2024 - Current
Cafe Salon Manager
Cheer Me Up
01.2023 - 01.2024
Profesional Driver
Voyago
01.2021 - 01.2023
Customer Service
Mad Radish
01.2020 - 01.2021
Shift Manager
Art Is In
01.2013 - 01.2016
Shift Manager
Starbucks
01.2008 - 01.2013
Secondary School -
St. Nicholas