Summary
Overview
Work History
Skills
Leadership Experience
Communication Skills
Languages
Certification
Timeline
Dorinda Bergen

Dorinda Bergen

Victoria,BC

Summary

Experienced professional with a proven track record in customer service, sales, and private care industries. Known for a calming presence and unwavering work ethic, consistently going the extra mile to support team members. Seeking new opportunities for growth and development, with a strong desire to contribute positively to a dynamic work environment. Open to roles that offer professional development opportunities to further enhance skills and expertise.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Letter Carrier

Canada Post
09.2020 - Current
  • I experience daily interactions with numerous clients.
  • When navigating customer complaints, I patiently listen and communicate company policies with empathy.
  • I understand that I am representing Canada Post when I am on routes and make an effort to always maintain professionalism when providing customer care.
  • I am currently the lead of the Canada Post - Glanford Delivery Center Health and Safety Committee.
  • I manage the data entry of all current reports (i.e., injury, harassment, hazard, vehicle incidents) at our center and organize the implementation of workplace safety and hazard training.

Cleaning Professional

Independent Contractor
01.2008 - 09.2020
  • I trained new employees on proper techniques and quality standards.

Support Worker

Integra Support Services
03.2004 - 12.2019
  • I worked amongst clients with different abilities across a range of ages.
  • I was able to grow my communication skills in a respectful and compassionate manner.

Skills

  • Well-Organized
  • Self-motivated
  • Punctual
  • Conflict Resolution
  • Inventory Management
  • Data Entry/ Filing
  • Cash-handling
  • Exceptional Customer Service

Leadership Experience

I am currently the lead of the Canada Post - Glanford Delivery Center Health and Safety Committee. I manage the data entry of all current reports (i.e., injury, harassment, hazard, vehicle incidents) at our center and organize the implementation of workplace safety and hazard training. As an independent cleaning contractor, I trained new employees on proper techniques and quality standards.

Communication Skills

As a support worker, I worked amongst clients with different abilities across a range of ages. I was able to grow my communication skills in a respectful and compassionate manner. At my current position as letter carrier with Canada Post, I experience daily interactions with numerous clients. When navigating customer complaints, I patiently listen and communicate company policies with empathy. I understand that I am representing Canada Post when I am on routes and make an effort to always maintain professionalism when providing customer care.

Languages

English
Full Professional

Certification

First aid training

Timeline

Letter Carrier - Canada Post
09.2020 - Current
Cleaning Professional - Independent Contractor
01.2008 - 09.2020
Support Worker - Integra Support Services
03.2004 - 12.2019

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Dorinda Bergen