Marieta Kirimov
Victoria,Canada
Summary
Customer Service professional with extensive experience in addressing diverse customer inquiries and providing effective solutions. Demonstrates strong organizational skills and attention to detail, ensuring efficient service delivery in high-paced environments. Proven ability to thrive in team settings while managing multiple tasks effectively. Proactive and versatile with a dedication to quickly adapting to new challenges. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
Work History
Letter Carrier
Canada Post
03.2025 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Provided prompt mail delivery to businesses and residences on specified route.
- Operated vehicles and equipment to transport packages and mail pieces.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Customer Assistant
Felopio
04.2021 - 12.2023
- Handled customer requests related to products through email communication.
- Managed order placements and cancellations from customers.
- Maintained regular customer follow-ups.
- Created and updated client files consistently.
- Handled the logistics of package preparation and shipment.
- Managed online payments and billing procedures.
Front Desk Assistant
Pet Makeover
03.2013 - 10.2015
- Executed various administrative duties at a pet grooming shop.
- Greeted visitors and customers upon arrival, assisted them with inquiries.
- Managed phone and email communication for scheduling appointments.
- Opened and managed customer accounts.
- Manage payment transactions.
- Provided detailed information on services, improving customer satisfaction.
- Assisted customers with selecting the right products for their pets based on specific needs.
- Addressed customer inquiries and resolved issues promptly.
Retail Sales Associate
Your Choice Boutique
04.2009 - 01.2011
- Provided exceptional personalized service to enhance sales and satisfaction.
- Executed various tasks in a luxury retail environment.
- Handled tasks related to sales, POS operations, and managing inventory.
- Assisted in customer service by handling questions, resolving problems, and processing purchases.
- Guided customer complaint resolution by diagnosing issues, identifying root causes, and providing optimal solutions.
- Stayed informed about new products and release schedules.
- Advised customers on purchases based on their interests, current promotions, and sales.
- Conducted store maintenance throughout operational hours.
- Recorded and verified account information for opening customer accounts.
- Processed account cancellations efficiently.
- Processed and managed customer orders efficiently.
Retail Sales/ Management Assistant
Miori Boutique
10.2007 - 11.2008
- Conducted various sales tasks in a high-traffic boutique store, handling POS transactions, opening and closing procedures.
- Ensured precise and error-free use of the POS platform.
- Managed tasks such as unlocking doors, cash drawer preparation, and completing the checklist during open shifts.
- Constructing and managing client database.
- Tracked customers with special orders and holds.
- Coordinated movement of merchandise to and from the store.
- Enhanced in-store visual displays and window design.
- Recruited and trained qualified associates upon request.
Call Center Reservation Agent
Sunwing Vacations
12.2005 - 08.2007
- Answered incoming phone calls and developed friendly rapport with clients while answering questions, making recommendations, and leading conversations to bookings.
- Supplied information on space availability, pricing, discounts, travel packages and general details to callers.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Updated daily information displays.
- Ensured current knowledge of products, services, promotions and procedures at all times.
Education
Travel and Tourism Diploma -
International Institute of Travel
Toronto, ON11.2005
Bachelor of Science - Agricultural Economics
University of Plovdiv
BulgariaSkills
- Excellent customer service skills
- Strong organizational and time management skills
- Great Communication Skills
- Fluent in English and Bulgarian
- Beginner in French
- Fast learner
- Detail-oriented
- Punctual and reliable
- Multitasker, and comfortable working in a fast-paced environment under pressure
- Very organized, and detail-oriented
- Proactive team member with excellent problem-solving skills
- Comfortable using computers
Timeline
Letter Carrier
Canada Post
03.2025 - Current
Customer Assistant
Felopio
04.2021 - 12.2023
Front Desk Assistant
Pet Makeover
03.2013 - 10.2015
Retail Sales Associate
Your Choice Boutique
04.2009 - 01.2011
Retail Sales/ Management Assistant
Miori Boutique
10.2007 - 11.2008
Call Center Reservation Agent
Sunwing Vacations
12.2005 - 08.2007
Travel and Tourism Diploma -
International Institute of Travel
Bachelor of Science - Agricultural Economics
University of Plovdiv