Carol Thompson
Saint John,NB
Summary
Experienced sales and customer service specialist known for driving revenue and fostering long-term client relationships. Skilled in problem-solving and delivering exceptional service to meet and exceed business objectives. Looking to expand expertise in a dynamic company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Letter Carrier
Canada Post
03.2025 - Current
- Delivered mail and parcels to residents and businesses, maintaining high accuracy in organization.
- Drove company van for efficient execution of daily delivery routes.
- Sorted remaining mail at depot post-shift, preparing items for next-day distribution.
Federal Customer Service Agent
Medavie Blue Cross
02.2022 - 01.2025
- Provided initial contact resolution for refugee members and health care professionals.
- Verified eligibility benefit codes and validated information under Interim Federal Health Program.
- Guided health professionals in using Medavie Portal for updates and accessing necessary online tools.
- Supported refugee clients in identifying appropriate health care providers via IFHP website.
- Resolved provider inquiries while embodying MBC core values in service delivery.
- Ensured compliance with privacy regulations and federal government policies.
Solutions Specialist /Auto Roadside assistance/ Kia Intelligence
Xperigo
08.2019 - 01.2022
- Managed inbound calls to provide roadside assistance for manufacturers such as Acura and Honda.
- Resolved customer questions and complaints regarding roadside assistance swiftly and empathetically.
- Ensured high-quality customer experience by addressing issues on the spot with professionalism.
- Exhibited strong customer service skills, contributing to enhanced client satisfaction.
Bartender
Avenir Center
09.2018 - 02.2019
- Arranged bar area for events and concerts, improving workflow efficiency.
- Delivered drinks with genuine hospitality to create memorable experiences for guests.
- Ensured accurate completion of paperwork and inventory counts at shift transitions.
- Maintained comprehensive inventory of spirits and wines for optimal stock levels.
- Implemented upselling strategies to increase revenue by promoting cocktails.
- Obtained SMART SERVE certification in Toronto, Ontario.
Server/Bartender
ALMA CITY CLUB
09.2017 - 06.2018
- Arranged dining and bar areas for exclusive functions, optimizing guest experience from start.
- Executed closing duties with precision, preparing spaces for subsequent business day.
- Ensured full stock availability in bar fridges consistently.
- Designed beverages and appetizers to suit guest tastes and preferences.
- Exhibited genuine hospitality in all guest service encounters.
- Oversaw liquor inventory management, adjusting orders based on needs.
- Boosted revenue by promoting diverse drink options.
MEDICAL ESTHETICIAN
Fresh Touch Medi Day Spa
10.2009 - 08.2017
- Provide medical Esthetics such as Laser Hair Removal, Infrared Skin Tyte, Photo Facials, I’m trained in Advanced Facials as well as Chromo Therapy, Micro dermabrasion, Eyelashes Extensions. Massage, Manicures, Pedicures, Shellac Application, Body Treatments, and much more
- Managed the spa for 4 years and was successful in getting our spa up and running in our new location.
- Took care of all the interviewing / hiring process of new employees and any Training for new hires.
- Took care of the marketing through local magazines and social media platforms to accelerate our sales and business.
- Consultations that lead to selling/ up selling of Products and services.
- Reception work, file work, booking appointments for clients, cash handling.
- Recommended products to clients and advise them regarding a good home skin care regimen
- Financial transactions featured collecting all payments cash, credit and debit
- Managed the spa as well as took care of payment to Marketers as well as pay roll
- Opened and closed Spa
- Maintained a comfortable clean work environment at all times
- Use of proper sanitation of implements, stations and rooms
- Worked with three other estheticians to provide exceptional service to guests while working in a hectic work environment
- Worked with product lines, VAGAHEGGI, O BAJI, PEVONIA, YONIQUE and More.
Education
Esthetics Diploma - Medical Aesthetics
Trillium College
Oshawa, ON05.2009
High School Diploma -
Saint Malachys High School
Saint John, NB06.1999
Skills
- Service excellence in customer care
- Excellent in Sales and relationship building
- Collaborative team player
- Proficient in Microsoft Office and all Computer systems
- Aesthetic procedures expertise
- Clear communication and written skills
- Highly organized and self-sufficient
Certification
SMART SERVE CERTIFIED. TORONTO ONT.
Languages
English
Full Professional
Timeline
Letter Carrier
Canada Post
03.2025 - Current
Federal Customer Service Agent
Medavie Blue Cross
02.2022 - 01.2025
Solutions Specialist /Auto Roadside assistance/ Kia Intelligence
Xperigo
08.2019 - 01.2022
Bartender
Avenir Center
09.2018 - 02.2019
Server/Bartender
ALMA CITY CLUB
09.2017 - 06.2018
MEDICAL ESTHETICIAN
Fresh Touch Medi Day Spa
10.2009 - 08.2017
Esthetics Diploma - Medical Aesthetics
Trillium College
High School Diploma -
Saint Malachys High School
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