Alvin Narciso
Winnipeg,Canada
Summary
Reliable employee of Canada Post Corporation with solid supervisory experience providing guidance, support and mentorship. Collaborative and adept at using Microsoft Office applications. Demonstrated success in providing mentorship to new employees. Strong communication and problem solving skills and committed to fostering culture of growth and development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Letter Carrier/Delivery Agent/Peer Mentor
Canada Post Corporation
10.2017 - Current
- Collect, sort, and deliver mail items
- Operate portable communication devices
- Load/unload a Postal Vehicle
- Collect money for C.O.D
- And signatures for registered mail items
- Complete reports and documentation
- Communicate with customers and the public
- Addressed customer concerns with their mails or packages
- Present Canada Post in a professional manner
- Maintain and safeguard all mail items and Canada Post property
- Operate a Canada Post Vehicle
- Maintain a satisfactory safe driving record and the appropriate class of provincial driver’s license
- Lift mail items weighing up to 22.7 kilograms (50 pounds) and carry mail items weighing up to 15.9 kilograms (35 pounds)
- Orient and work with new hires for a minimum of 5 days
- Impart safe and best practices to newly hired letter carriers
- Coordinate staffing and end of day supervisors for upcoming training classes.
Call Center Reservations Associate
Canad Inns
02.2017 - 05.2019
- Answered inbound calls and assist the guest with their reservation
- Offered alternative locations if their preferred one is sold-out
- Generate availability and rates of each hotel in a Microsoft Excel format
- Assists co-workers and team members by sharing correct knowledge and experience.
Patient Service Representative
Canada Drugs
11.2015 - 10.2017
- Provided excellent customer service over the phone to clients
- Resolved issues and complaints
- Worked in a fast-paced environment, multi-tasks and performs time management
- Coordinate with various department to ensure order completion.
Brand Agent
Skybridge Americas, Inc.
01.2015 - 11.2015
- Provided in-depth information about the Appliance Recycling Program
- Handled orders for refrigerator/freezer pick-ups
- Scheduled, rescheduled and cancelled appointments
- Coordinated with dispatch for specific appointment requests
- Completed survey forms.
Fraud Specialist II
JP Morgan Chase & Co.
09.2014 - 12.2014
- Conducted outbound calls to existing customers to verify suspicious transactions with their credit card
- Performed security checks when necessary
- Placed clearance or security hold on customer’s credit card
- Closed customer’s account if fraudulent transactions exist
- Processed credit card replacement
- Completed at least 72 accounts per working day
- Ensured positive customer experience in every interaction.
Operations Supervisor
MicroSourcing Philippines, Inc
07.2013 - 06.2014
- Responsible for addressing staff and client concerns
- Coordinated with various departments to fulfill staff and client concerns
- Rolled out company updates to clients and staff
- Spearhead meetings with clients to determine their plans for their offshore staff
- Created/drafted agreements for client owned or leased equipment and client-company working agreements
- Validated payroll on a bi-monthly basis
- Created monthly client reports based on performance and climate check of staff.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Senior Team Leader
Transcom Worldwide
03.2007 - 07.2013
- Performed weekly feedback/coaching to team members
- Conducted team huddles to discuss team Key Performance Indicators (KPI's), establish goals and approaches to meet or exceed goals
- Identify campaign problems and provided recommendations and solutions
- Worked with the Manager to formulate strategies to meet and exceed campaign targets
- Conducted learning/development activities to further enhance the skills of the Assistant Team Leads
- Conducted call audits and participate in weekly call calibrations
- Coordinated with Client Operations to implement/update campaign workflow
- Created monthly and quarterly scorecard using Microsoft Excel.
- Produced weekly, daily and monthly activity reports and forecasts.
- Created bi-monthly payroll reports
Education
Bachelor of Science in Agriculture -
University of the Philippines
11.2002
Skills
- Significant leadership and coaching experience
- Practices and advocates for work safety
- Proficient in using Customer Relationship Management software
- Prioritization and Time Management Skills
- Proficiency in Microsoft Word, Excel, Powerpoint and the Internet
- Experience in handling a training class
- Solid customer service experience
- Dedicated, hardworking and compassionate
- Adapts well to various situations
- Excellent problem-solving abilities
- Flexibility in scheduling
- Fluent in both written and oral communication in English
- Ability to handle stressful conditions
- Route Management
- Teamwork and Collaboration
- Multitasking
- Problem-solving aptitude
- Analytical Skills
Certification
Educational Assessment/Equivalency, 18030694, 09/01/18, Present, International Credential Assessment Service of Canada, Guelph, ON Canada
Volunteer Experience
- Winnipeg Harvest, 01/01/20
- Santa Claus Parade, 11/01/17
- Parade Marshall, 08/01/17, Winnipeg, MB
- Filipino Street Festival, 08/01/17, Winnipeg, MB
- Transportation Services (Driver for Haiyan Typhoon Victims), 11/01/13, Manila, Philippines
- Oplan Hatid, 11/01/13, Manila, Philippines
Languages
English
Full Professional
Tagalog
Native or Bilingual
Affiliations
- Sturgeon Creek Lodge #145, Grand Lodge Of Manitoba, Ancient Free and Accepted Masons
Timeline
Letter Carrier/Delivery Agent/Peer Mentor
Canada Post Corporation
10.2017 - Current
Call Center Reservations Associate
Canad Inns
02.2017 - 05.2019
Patient Service Representative
Canada Drugs
11.2015 - 10.2017
Brand Agent
Skybridge Americas, Inc.
01.2015 - 11.2015
Fraud Specialist II
JP Morgan Chase & Co.
09.2014 - 12.2014
Operations Supervisor
MicroSourcing Philippines, Inc
07.2013 - 06.2014
Senior Team Leader
Transcom Worldwide
03.2007 - 07.2013
Bachelor of Science in Agriculture -
University of the Philippines
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