Tina Monette

• Handling all communication from customer inquiries through phone, email, and text providing the highest degree of customer service experience to increase revenues for the services and parts departments
• Confirming Service Appointments: Confirm servicing needs, take note of issues for the service advisors, update changes, and confirm time, date, and transportation needs with the client
• Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
• Resolved customer complaints in a timely manner according to company policies.
• Manage Advisor appointments & Shop time to keep our in-person teams running smoothly
• Coordinated with IT department to troubleshoot and resolve technical issues impacting call center operations.

• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Monitored incoming emails and responded accordingly in a timely manner.
• Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
• Performed data entry tasks into various software programs including MS Excel spreadsheets.
• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
• Handled confidential information with discretion and integrity.
• Any Other duties as requested by the CEO.

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• Liaise with staff, care providers, clients, and pharmacies regarding confirmation of dates, deliveries, discrepancies, and delays of supplies, increases, decreases, and discharges in service and take appropriate clerical action, according to established guidelines
• Book routine client home visit appointments and client/family conferences prepare agenda, and reserve meeting rooms, as directed by Care Coordinators
• Implemented strategic plans to enhance team performance and productivity.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Provided general clerical support such as photocopying, faxing, filing, mailing.
• Answered incoming calls from patients, family members, and other healthcare providers.
• Entered patient information into electronic health record system.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Provided administrative support to the team, including scheduling meetings and managing calendars.
• Acted as the primary point of contact between the team leader and other employees or external stakeholders.
• Sorted mail, faxes, emails and other forms of correspondence.

• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Assisted in the coordination of bed availability to ensure efficient patient flow throughout the hospital.
• Participated in interdisciplinary team meetings regarding complex patient care needs.
• Completed relevant insurance and other claim forms.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Scheduled and confirmed patient appointments and consultations.
• Processed requests for special beds or rooms as needed while adhering to departmental policies and procedures.
• Performed daily reviews of all current admissions, transfers, discharges, and waiting lists.
• Ordered and maintained supply inventory for medical office.