Bonnie Monaghan
Casselman,Canada
Summary
Professional caregiver with strong expertise in providing compassionate and efficient assistance to individuals. Skilled in personal hygiene care, meal preparation, and mobility support. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining positive and supportive atmosphere, ensuring comfort and dignity for all.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Community Support Professional
DeafBlind Ontario Services
07.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Direct Support Professional
Christian Horizons
06.2019 - 12.2021
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Facilitated community integration for clients, enriching their social networks and life experiences.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Student Personal Support Worker
Caressant Care
01.2019 - 03.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Retail Associate
Canadian Tire
03.2014 - 12.2015
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Line Chef
A&W
09.2011 - 09.2012
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Line Chef
The Hobby Horse Arms
08.2008 - 08.2011
- Ensured consistent high-quality dishes by adhering to standardized recipes and strict quality control measures.
- Maintained a safe and sanitary work environment by following strict food handling guidelines and regular cleaning schedules.
- Assisted in training new line chefs, sharing best practices for efficient food preparation and service consistency.
- Showcased culinary skills during special events, catering to large groups while maintaining exceptional quality standards.
- Upheld high customer service standards by addressing guest feedback and swiftly resolving any concerns or complaints.
- Restocked food items throughout shift to provide head chef with proper ingredients for dishes.
Server
Captain George’s Fish n’ Chips
06.2007 - 05.2008
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Pizza Nova
12.2006 - 06.2007
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Server
Stouffville Fish n’ Chips
08.2004 - 12.2006
- Company Overview: Out of business
- Working in this restaurant I was a server and dishwasher
- I worked the cash register and took phone orders
- I worked as a team member to serve customers
Cashier
1001 Variety Store
07.2004 - 08.2005
- Company Overview: Out of business
- Within this establishment I worked to restock shelves, working the cash register and preformed general cleaning
- From this position I developed communication skills with customers
Education
Personal Support Worker - Health Care
Adult & Alternate Education Centre
Lindsay, ON01.2019
Skills
- Behavioral support
- Documentation
- Client Advocacy
- Mobility Assistance
- Personal Hygiene Assistance
- Palliative Care
- PPE Usage
- Strong Ethics
- Verbal and written communication skills
- Respectful and Compassionate
- Hoyer Lifting Equipment
References
Available Upon Request
Languages
English
Native or Bilingual
Certification
- Standard First Aid and CPR Level "C" and AED - Ottawa Paramedic Service - 2023
- CPI Blue Card - Crisis Prevention Institute - 2023
- Infection Prevention and Control -Public Health Ontario - 2018
- Workplace Hazardous Material Information System - Public Services Health & Safety Association - 2018
- Worker Health and Safety Awareness - Workplace Safety & Prevention Services - 2018
- Mindsight - Mindsight Institute - 2018
- Gentle Persuasive Approach in Dementia Care - 2018
Timeline
Community Support Professional
DeafBlind Ontario Services
07.2023 - Current
Direct Support Professional
Christian Horizons
06.2019 - 12.2021
Student Personal Support Worker
Caressant Care
01.2019 - 03.2019
Retail Associate
Canadian Tire
03.2014 - 12.2015
Line Chef
A&W
09.2011 - 09.2012
Line Chef
The Hobby Horse Arms
08.2008 - 08.2011
Server
Captain George’s Fish n’ Chips
06.2007 - 05.2008
Cashier
Pizza Nova
12.2006 - 06.2007
Server
Stouffville Fish n’ Chips
08.2004 - 12.2006
Cashier
1001 Variety Store
07.2004 - 08.2005
- Standard First Aid and CPR Level "C" and AED - Ottawa Paramedic Service - 2023
- CPI Blue Card - Crisis Prevention Institute - 2023
- Infection Prevention and Control -Public Health Ontario - 2018
- Workplace Hazardous Material Information System - Public Services Health & Safety Association - 2018
- Worker Health and Safety Awareness - Workplace Safety & Prevention Services - 2018
- Mindsight - Mindsight Institute - 2018
- Gentle Persuasive Approach in Dementia Care - 2018
Personal Support Worker - Health Care
Adult & Alternate Education Centre
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