Tiffiany Sunshine
11939 127 Street NW, Edmonton
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Associate Manager
Hudson's Bay
06.2023 - Current
- Managed a team of 17 sales associates, providing guidance and support to improve overall performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Associate Lead
Hudson's Bay
06.2021 - 06.2023
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Supported senior management in implementing and upholding store policies and procedures
- Assisted with new hire processing and existing training programs.
- Facilitated training for associates through daily coaching and regular performance appraisals
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
Hudson's Bay
06.2018 - 07.2021
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Major History, Minor Education
Concordia University of Edmonton
Edmonton, AB05.2019
Skills
- Team leadership and coaching
- Multitasking Abilities
- Creative Problem Solving
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Dependable and Responsible
Timeline
Associate Manager
Hudson's Bay
06.2023 - Current
Associate Lead
Hudson's Bay
06.2021 - 06.2023
Sales Associate
Hudson's Bay
06.2018 - 07.2021
Bachelor of Arts - Major History, Minor Education
Concordia University of Edmonton
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