Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer & Community Outreach
References
Timeline
Generic

Vicki Lewis

Calgary,AB

Summary

Highly experienced retail professional with over 35 years in diverse roles across multiple departments. Known for strong leadership, extensive product knowledge, and a commitment to exceptional customer service. Proven ability to lead high-performing teams, thrive in fast-paced environments, and drive consistent results. Successfully implemented strategies that improved fulfillment efficiency, supported business goals, and enhanced the customer experience.

Overview

37
37
years of professional experience

Work History

Fulfillment Lead

The Hudson's Bay Company
Calgary, Alberta
09.2017 - 06.2025
  • Monitored performance metrics and consistently maintained a 98% fulfillment rate across all The Bays nationally.
  • Provided team leadership, conducted staff training on fulfillment procedures, and managed staff scheduling.
  • Resolved delivery and order discrepancies promptly to maintain high customer satisfaction.
  • Served on the Health and Safety Board to support a safe and efficient work environment.

Sales Associate, Homeware Department

The Hudson's Bay Company
Calgary, Alberta
06.2012 - 08.2017
  • Assisted clients with creating gift registries, selecting products for weddings and other special occasions.
  • Maintained and updated registries, processed returns, and managed special orders accurately and efficiently.
  • Utilized expert product knowledge across premium and everyday home essentials.
  • Represented the company at bridal expos and local wedding events to promote registry services.

Department Lead, Style Outlet

The Hudson's Bay Company
Calgary, Alberta
03.2009 - 08.2012
  • Oversaw all floor operations, including staff scheduling, inventory management, visual merchandising, marketing initiatives, and team leadership.
  • Delivered friendly, efficient customer service while accurately processing sales, returns, and cash transactions using point-of-sale systems.

Department Lead, Men's Department

The Hudson's Bay Company
Calgary, Alberta
09.1994 - 08.2009
  • Assisted customers with product selection, sizing, and styling to enhance their shopping experience.
  • Processed sales transactions and managed returns, exchanges, and refunds in compliance with company policies.
  • Maintained a leadership position, taking on additional management duties when the manager was unavailable to ensure continuity and team coordination.

Sales Clerk

New York Fashion
Calgary, Alberta
12.1991 - 12.1993
  • Assisted customers with product selection and provided personalized fashion advice.
  • Handled cash, debit, and credit transactions with attention to accuracy and company policies

Salon Receptionist & Assistant

The Arch Room Beauty Salon
Calgary, Alberta
12.1988 - 12.1991
  • Managed front desk operations, including answering phones, scheduling appointments, and following up with clients to ensure excellent service.
  • Supported hairstylists with salon tasks such as washing hair, preparing stations, and maintaining an organized environment.

Telemarketing Consultant

Uncles & Aunts at Large
Calgary, Alberta
02.1991 - 08.1991
  • Conducted high-volume outbound calls to individuals and businesses to solicit donations.
  • Clearly and persuasively communicated the organization’s mission to foster informed, engaged donor participation.

Education

High School Diploma -

James Fowler High School
Calgary
06-1991

Skills

  • Excellent customer service and interpersonal communication
  • Retail product knowledge and inventory management
  • Experienced in POS systems (NCR 1240, Zebra TC52) and cash handling
  • Skilled in markdowns, price adjustments, and stock preparation
  • Scheduling, timecard processing, and managing expectations
  • Staff training and team support

Accomplishments

  • The Hudson's Bay Company Employee of the Month Award (2025)
  • The Hudson’s Bay Company - Top 3 National Fulfillment Excellence Team Award (2017-2025)
  • The Hudson's Bay Company Long Service Award for 30 years of dedicated service (2024)
  • James Fowler Basketball Team Most Valuable Player Award (1989)

Volunteer & Community Outreach

Realize Your Potential Canada — Calgary, Alberta
Volunteer | 2021–Present

  • Assisted with event planning, setup, and coordination to ensure seamless execution
  • Supported logistical tasks and fostered teamwork among volunteers during community events

Carifest – Canadian Caribbean Festival — Calgary, Alberta
Event Volunteer | 1996–2019

  • Assisted with food preparation, serving, and coordinating meal distribution to support community gatherings and festival attendees

Heart and Stroke Foundation — Calgary, Alberta
Volunteer | 1998–2002

  • Participated in fundraising events by distributing materials and collecting donations
  • Involved in community events such as the Heart and Stroke Walk to raise awareness and support

References

References available upon request.

Timeline

Fulfillment Lead

The Hudson's Bay Company
09.2017 - 06.2025

Sales Associate, Homeware Department

The Hudson's Bay Company
06.2012 - 08.2017

Department Lead, Style Outlet

The Hudson's Bay Company
03.2009 - 08.2012

Department Lead, Men's Department

The Hudson's Bay Company
09.1994 - 08.2009

Sales Clerk

New York Fashion
12.1991 - 12.1993

Telemarketing Consultant

Uncles & Aunts at Large
02.1991 - 08.1991

Salon Receptionist & Assistant

The Arch Room Beauty Salon
12.1988 - 12.1991

High School Diploma -

James Fowler High School

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Vicki Lewis