PRABJOT KAUR
Edmonton,CA
Summary
Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Associate
Hudson's Bay
05.2023 - 12.2023
- Maintained accurate cash drawer and performed routine cash reconciliation.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored store cleanliness and organization, adhering to health and safety standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Increased sales of promotional items by informing customers about current offers.
- Ensured safe work practices are followed
Customer Relationship Partner
HDFC Bank
08.2022 - 04.2023
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Acquiring new relationships and volumes by obtaining referrals from internal and external sources and by conducting targeted calling program.
- Managed balance sales, cross selling, servicing and referrals to Business Partners.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cold Calling and meeting for acquiring new customer’s basis leads generated by Retail Banking.
Customer Relationship Partner
YES Bank Ltd
05.2017 - 08.2022
- Managed portfolio of 100 to 150 clients on regular basis
- Processed timely renewal and enhancements of Overdraft and Cash credit limits of the portfolio.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Team work with Credit and Operation Department for efficient disbursements of Credit Facilities
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Following up with the customers to reduce the NPAs and constant reminders for timely payments of interest payments.
Education
MBA - Financial Services and Insurance
Guru Nanak Dev University
05.2017
BBA - Commerce and Business Administration
Guru Nanak Dev University
05.2015
Skills
- Great Communicator
- Good Teammate
- Easily approachable
- Attention to detail focus
- Store cleanliness maintenance
- Flexible schedule adaptability
- Quick Learner
- Basic math skills application
- Patience and empathy demonstration
- Computer literacy fundamentals
- Inventory management proficiency
Languages
English
Punjabi
Hindi
Certification
- The Data Science of Economics, Banking and Finance, Aug 2023
- Financial Accounting Part 1 and 2, Aug 2023
Timeline
Store Associate
Hudson's Bay
05.2023 - 12.2023
Customer Relationship Partner
HDFC Bank
08.2022 - 04.2023
Customer Relationship Partner
YES Bank Ltd
05.2017 - 08.2022
BBA - Commerce and Business Administration
Guru Nanak Dev University
MBA - Financial Services and Insurance
Guru Nanak Dev University