Tiana Gladu
Chelmsford
Summary
Dedicated hard worker with experience ranging from customer service to general labour. Positive attitude and eager to take on new experiences.
Overview
10
10
years of professional experience
Work History
Dispute and Fraud Service Advisor
NTT Business Process Outsourcing
12.2021 - 02.2025
- Handling high risk calls from customers in regards to application processing, account updates, credit limit increases, website support, etc
- Providing excellent customer service while responding to all inbound inquiries including, general inquiries, secure code, loyalty programs, card applications and paper statements
- Handle high risk calls such as fraud analysis
Crew Trainer & Guest Experience Leader
Mcdonald’s Restaurant
08.2018 - 02.2022
- Taking food and drink orders
- Meeting and serving customers
- Operating cash registers and receiving payment from customers in cash or by credit card
- Responsible for training crew members for their day-to-day work serving customers
- Preparing food, keeping our restaurant and kitchens clean, tidy and working well as part of a team
- Interacting with guests by checking in with them and inquiring about their restaurant experience
- Handling guests' concerns and ensuring satisfaction
Parts Advisor
Nickel Belt Camping
06.2021 - 10.2021
- Locating parts for customers
- Answering and redirecting phone calls from customers
- Maintaining office and work space
- Receive and complete RV parts orders
- Handling cash registers
- Organizing inventory room and store
- Labeling products
Volunteer
Pet Save
02.2020 - 12.2020
- Provide care for animals, including feeding, grooming, and exercising.
- Assisting in the nurturing of pets
- Assist with cleaning and maintaining animal enclosures and common areas
- Help with the socializing of animals to prepare them for adoption.
Lawn maintenance
Sudbury Downs
05.2017 - 08.2018
- Outstanding knowledge of lawn care equipment operations and safety
- Extensive experience base in landscape and groundskeeping work
- Strong expertise in operating small and large hand and motorized garden and landscaping tools
Babysitting
Child Service
01.2015 - 11.2017
- Encouraged good behavior using positive reinforcement methods
- Instructed children on proper health and personal habits
- Established safe environments for children
- Dressed infants and changing their diapers
Education
Veterinary Technician’s diploma - Veterinary Science
Collège Boréal
Sudbury, ON04.2022
Secondary School Diploma -
College Notre Dame
Sudbury, ON01.2020
Skills
- Bilingual in French and English
- Communication
- Customer service
- Pleasant disposition
- Ability to work independently
- Ability to work as part of a team
- Organization
- Dedicated hard worker
- Punctual
- Reliable
- Honest
- Trustworthy
- Positive attitude
- Eager to take on new experiences
- Able to work in fast paced environments
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Dispute and Fraud Service Advisor
NTT Business Process Outsourcing
12.2021 - 02.2025
Parts Advisor
Nickel Belt Camping
06.2021 - 10.2021
Volunteer
Pet Save
02.2020 - 12.2020
Crew Trainer & Guest Experience Leader
Mcdonald’s Restaurant
08.2018 - 02.2022
Lawn maintenance
Sudbury Downs
05.2017 - 08.2018
Babysitting
Child Service
01.2015 - 11.2017
Veterinary Technician’s diploma - Veterinary Science
Collège Boréal
Secondary School Diploma -
College Notre Dame
Similar Profiles
Anika Yesmin SuptyAnika Yesmin Supty
Technical Outgoing Sales Representative at NTT BUSINESS PROCESS OUTSOURCING (Rogers)Technical Outgoing Sales Representative at NTT BUSINESS PROCESS OUTSOURCING (Rogers)
Gaganpreet Kaur BajwaGaganpreet Kaur Bajwa
Call Center Representative at NTT - Business Process OutsourcingCall Center Representative at NTT - Business Process Outsourcing
Angelique BabinAngelique Babin
CSR - Customer Service Representative at NTT Business Process OutsourcingCSR - Customer Service Representative at NTT Business Process Outsourcing