Riley Desjardins
Callander,ON
Summary
Highly-motivated employee always ready and eager to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Fluently bilingual in French and English providing a useful advantage when communicating with various individuals. Always seeking new job experience and learning opportunities to expand knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Acting Fraud Prevention Intake Supervisor - AS-02
Canadian Anti Fraud Centre RCMP
North Bay, ON
12.2023 - Current
- Maintaining accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored calls for quality assurance purposes.
- Reviewing daily reports on call volume, call times, abandoned calls and other statistics.
- Coordinatingwith other supervisors and managers, combining group efforts to achieve goals.
Fraud Prevention Intake Unit Operator - CR-05
Canadian-Anti Fraud Centre - RCMP
North Bay, ON
09.2022 - Current
- Communicating with individuals in both English and French who have been victim of fraud to gather details for further investigation. Entering information provided from victims into the RCMP database.
- Utilized knowledge base to answer inquiries from victims and non-victims quickly and effectively.
- Resolving and communicating support options to victims of fraud.
Acting Fraud Prevention Intake Manager - AS-04
Canadian Anti Fraud Centre RCMP
North Bay, ON
03.2024 - 04.2024
- Provided oversight of staff to ensure efficient workflow within the intake unit.
- Managed various administrative duties such as maintaining statistics, completing reports, and responding to inquiries.
- Monitored performance metrics related to the intake process in order to identify areas for improvement.
FSWEP Student Position
Canadian Anti Fraud Centre RCMP
North Bay, ON
05.2022 - 09.2022
- Communicating with individuals in both English and French who have been victim of fraud to gather details for further investigation. Entering information provided from victims into the RCMP database.
- Utilized knowledge base to answer inquiries from victims and non-victims quickly and effectively.
Sales Advisor
Best Buy
North Bay, ON
11.2019 - 04.2022
- Use active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Answer requests and concerns with friendly and knowledgeable service.
Supervisor
Tim Hortons
North Bay, ON
03.2019 - 11.2019
- Supervised successful team of employees by conveying information consistently, quickly resolving issues and delivering constructive feedback.
Education
Bachelor of Arts - Criminal Justice
Nipissing University
North Bay, ON04-2025
Private Pilot License - Aviation
Transport Canada
North Bay, ON09.2021
High School Diploma -
École Secondaire Catholique Algonquin
North Bay, ON06.2018
Skills
- Bilingual; French and English
- Customer service excellence
- Team player
- Creative Problem Solver
- Math and Language Skills
- Operations Management
- Staff Management
- Training and Mentoring
Affiliations
- Event Coordinator - Criminal Justice Student Association (Nipissing University)
- Junior Representative - Student Council (École Secondaire Catholique Algonquin)
- Various Sports - Hockey, Football, Track and Field (High school and Rep)
Certification
- Smart Serve Certified
- OFSAA Coaching in Schools Certified
- Business Principles Course (2018)
- Cyber Security Best Practices Course (2023)
- Microsoft Office Training Level 1, 2 and 3.
- Cryptocurrency and Cyber Security Course (2023)
Volunteer Experience
2013-2015 - CIBC Run for the Cure
2014 - North Bay Food Bank
2021 - Nipissing Counts (Homeless surveying in Nipissing district)
2023 - Heart and Stroke Foundation - Organizing a annual golf tournament to raise funds for the H&S Foundation.
References
References available upon request.
Timeline
Acting Fraud Prevention Intake Manager - AS-04
Canadian Anti Fraud Centre RCMP
03.2024 - 04.2024
Acting Fraud Prevention Intake Supervisor - AS-02
Canadian Anti Fraud Centre RCMP
12.2023 - Current
Fraud Prevention Intake Unit Operator - CR-05
Canadian-Anti Fraud Centre - RCMP
09.2022 - Current
FSWEP Student Position
Canadian Anti Fraud Centre RCMP
05.2022 - 09.2022
Sales Advisor
Best Buy
11.2019 - 04.2022
Supervisor
Tim Hortons
03.2019 - 11.2019
Bachelor of Arts - Criminal Justice
Nipissing University
Private Pilot License - Aviation
Transport Canada
High School Diploma -
École Secondaire Catholique Algonquin
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