Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Younes

Ottawa,ON

Summary

Experienced professional seeking to advance career with a forward-thinking organization. Skilled at driving mutual growth and success. Passionate about contributing to dynamic team environments and positively impacting business outcomes. Committed to continuous learning and professional development to stay competitive. Eager to tackle new challenges and exceed expectations in delivering results.

Overview

11
11
years of professional experience

Work History

Administrative Officer, Administrative Services Unit (HR) – Health Product and Food Branch (AS-01) - (AS-02)

Health Canada
07.2021 - Current
  • . Submission and coordination of security clearances, preparation of classification and staffing actions requests, obtaining delegated authority approval, verification of LoOs and routing to compensation/staffing;
  • . Manage and maintain two of our centre staff logs using Excel (Tracking system for all staffing/classification/ departures/ leaves);
  • . Ensure deliverable timelines are met and all documents are submitted in advance for approval, as required;
  • . Proofreading and preparing documents accordingly (CSTARs, PARs, Security forms etc..);
  • . Respond to client requests and manage our generic inboxes;
  • . Occasionally prepares documents for purchase orders and translation requests;
  • . Utilizing SAP to work on a staffing request to extract employee information and/or to run a Free Balance Report for our bi-weekly financial meetings;
  • . Basic experience in VISIO to maintain and update classification requests and to prepare Organizational charts.

Administrative Officer, Centre for Evaluation of Radiopharmaceuticals and Biotherapeutics – Health Product and Food Branch (AS-01)

Health Canada
04.2019 - 07.2021
  • . Provide secretarial and administrative support to the managers;
  • . Prepare and process employee onboarding/departures;
  • . Arrange and coordinate all travel arrangements (Research and book air, transportation and accommodations as well as submitting travel authorizations);
  • . Provide support to the Division Managers by coordinating changes in the Drug Submission Tracking System (database);
  • . Ensure deliverable timelines are met and all material is submitted in advance for approval, as required;
  • . Proofreading and ensuring staffing documents are completed in a timely manner;
  • . Responsible for documenting staffing processes;
  • . Offers support to internal and external public over the phone and in person.

Administrative Assistant, Workplace Renewal Initiative – Finance and Administration Branch (AS-01)

Public Services and Procurement Canada
08.2017 - 03.2019
  • . Provide secretarial and administrative support to the Director;
  • . Sorts and distributes emails, letters and other types of correspondence;
  • . Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents;
  • . Act as the point of contact for internal and external clients;
  • . Liaise with executive and senior administrative assistants to handle requests and queries from senior managers;
  • . Develop and maintain alert system for upcoming deadlines on incoming requests, projects, and events;
  • . Schedule and coordinate meetings, appointments;
  • . Forward incoming general e-mails or tasks to the appropriate staff member;
  • . Liaise with executive and senior administrative assistants to handle requests and queries from senior managers;
  • . Providing assistance to the managers with staffing (ensuring we have all the necessary documentation from the employee…).

Administrative Assistant, Programs – Traveller Programs Branch (AS-01)

Canada Border Services Agency
05.2017 - 08.2017
  • . Provide secretarial and administrative support to the Director;
  • . Answering and directing calls when necessary, taking messages;
  • . Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents;
  • . Handling requests for information and data (ATIP requests, tasks) and ensuring the deadlines are met;
  • . Develop and maintain alert system for upcoming deadlines on incoming requests, projects, and events.
  • . Schedule and coordinate meetings, appointments;
  • . Forward incoming general e-mails or tasks to the appropriate staff member;
  • . Maintain inventory and office supplies. Anticipate office needs; evaluate new office products; place and often expedite orders when necessary;
  • . Ensure that office equipment is in running smoothly and arrange for equipment repairs and maintenance;
  • . Ensure quick response to routine inquiries.

Special Project Officer, Occupational Health and Safety Directorate – Human Resources Branch (AS-01)

Public Services and Procurement Canada
03.2015 - 05.2017
  • . Providing advice and guidance and liaising with client and individuals at various levels of management;
  • . Planning and coordinating administrative services and activities in an office setting (During my coop term, I worked on creating information publications which promoted Purple Thursday events. This included activities and pamphlets which encourage well-being in the workplace.);
  • . Completed several training seminars on health and safety;
  • . Completed GCDOCS training (Proficient in the use of GCDOCS);
  • . Research projects which required reviewing, researching and extracting information from the web;
  • . Identified areas of improvement for policy instruments;
  • . Maintaining, storing and destroying confidential files in a secure manner;
  • . Updating Web content (renewal of the Occupational Health and Safety Directorate Intranet website design);
  • . Drafting and preparing various documents and reports (i.e. Briefing notes, In The Know article, minutes, generating statistical reports)
  • . Ability to analyze, develop and make recommendations. (Participated in the review process of the Occupational Health and Safety Directorate standards. This included attending weekly meetings with management to discuss, develop and implement changes. I was able to show the ability to interpret and apply management’s decisions effectively to the current standards also paying attention to detail. I was also capable of providing advice and making recommendations to management when appropriate.).
  • . Ability to prioritize and work under pressure in order to meet tight deadlines.

Executive and Leadership Policies (Student)

Treasury Board Secretariat, Office of the Chief HR Officer
07.2014 - 12.2014
  • . Logged and tracked generic mailbox questions and interpretations;
  • . Conducted analysis of data, identifying trends and patterns;
  • . Reviewed logged interpretations, identified content and drafted FAQs;
  • . Identified areas of improvement for policy instruments;
  • . Synthesized and streamlined letter templates;
  • . Prepared written content for webpage (GConnex), pamphlets, FAQs;
  • . Completed GC Docs training.

Education

Public Relations -

La Cité Collégiale
Ottawa, ON
01.2016

Office Administration - Administrative Assistant - undefined

La Cité Collégiale
Ottawa, ON
01.2013

Ontario Secondary School Diploma - undefined

Franco Cité High School
Ottawa, ON
01.2011

Skills

  • Proficient in the use of Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, and Word Perfect, MS Access, Microsoft Publisher GCDOCS/GCConnex;
  • Ability to analyze, develop and make recommendations
  • Strong customer service skills
  • Ability to research and compile information from a variety of sources;
  • Bilingual in English and French
  • Strong verbal and written communication skills
  • Proficient in managing time-sensitive tasks

Timeline

Administrative Officer, Administrative Services Unit (HR) – Health Product and Food Branch (AS-01) - (AS-02)

Health Canada
07.2021 - Current

Administrative Officer, Centre for Evaluation of Radiopharmaceuticals and Biotherapeutics – Health Product and Food Branch (AS-01)

Health Canada
04.2019 - 07.2021

Administrative Assistant, Workplace Renewal Initiative – Finance and Administration Branch (AS-01)

Public Services and Procurement Canada
08.2017 - 03.2019

Administrative Assistant, Programs – Traveller Programs Branch (AS-01)

Canada Border Services Agency
05.2017 - 08.2017

Special Project Officer, Occupational Health and Safety Directorate – Human Resources Branch (AS-01)

Public Services and Procurement Canada
03.2015 - 05.2017

Executive and Leadership Policies (Student)

Treasury Board Secretariat, Office of the Chief HR Officer
07.2014 - 12.2014

Office Administration - Administrative Assistant - undefined

La Cité Collégiale

Ontario Secondary School Diploma - undefined

Franco Cité High School

Public Relations -

La Cité Collégiale

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Angela Younes