Louis Osezua
Orleans
Overview
7
7
years of professional experience
Work History
Billing Dispute Specialist
TD CANADA TRUST
Ottawa, ON
03.2022 - Current
- Acted with efficiency to help resolve customer issues
- Resolved customers in accordance to the processing networks rules
- Acted with speed and efficiency to maintain business service levels expectations
Insurance Sales and Activation Specialist
TD CANADA TRUST
Ottawa, ON
07.2020 - 02.2022
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Provided advice to potential new clients about the Insurance Coverage available to them.
- Analyzed customer needs and provided best options, upselling products and services.
Supervisor and Customer Service Representative
Real Canadian Super Store
09.2018 - 07.2020
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Established and enforced clear goals to keep all employees on the same level and working collaboratively.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
Crew Member
McDonald's
09.2016 - 07.2017
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
- Drove team success by completing jobs quickly and accurately.
- Kept gear and equipment in good working order by conducting inspections and completing minor repairs.
Education
Bachelors of Engineering - Electrical Engineering
University Of Ottawa
Ottawa, OntarioSkills
- Outstanding customer service
- Customer service standards
- Customer service understanding
- Customer- and service-oriented
- Fluently bilingual in both English and French
- Fairly proficient and competent in C
- Java programming abilities
- HTML knowledge
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Billing Dispute Specialist
TD CANADA TRUST
03.2022 - Current
Insurance Sales and Activation Specialist
TD CANADA TRUST
07.2020 - 02.2022
Supervisor and Customer Service Representative
Real Canadian Super Store
09.2018 - 07.2020
Crew Member
McDonald's
09.2016 - 07.2017
Bachelors of Engineering - Electrical Engineering
University Of Ottawa