Workplace
Thamara Vaughan
Port Moody,Canada
Summary
Action-oriented Account Executive with excellent customer oversight, issue resolution and relationship-building skills. Highly productive at maximizing repeat business opportunities.
Responsive Social Media Creator with copywriting background and understanding of online analytics. Promoting strong work ethic coupled with exemplary communication skills. Successfully implements campaigns and actions across multiple social media platforms.
Creative event organizer with success in planning and executing small to large events from start to finish while maintaining highest levels of client satisfaction. Adept in creating robust vendor partnerships to mutually build businesses.
Early Childhood Development Teacher with solid understanding of importance of early learning. Offering nurturing and encouraging approach to child guidance.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Account Executive
Maple Leafs Sports and Entertainment
Toronto, ON
06.2018 - 11.2020
- Prepared forecasts to gain understanding of measures needed to grow business.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Managed sales cycle to maintain solid customer base.
- Collaborated with internal teams to develop account strategy.
- Designed program and maintenance plans to monitor product inventories.
- Executed successful sales strategies to convert leads into customers.
- Attended networking events to build relationships and identify sales opportunities.
Account Executive
Canucks Sports and Entertaintment
Vancouver, BC
12.2019 - 04.2020
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Presented product concepts and offerings to meet client specifications and preferences.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Prepared additional quotes for current clients to upsell products and services.
- Created and executed account strategies to translate organizational goals into client activities.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Communicated between internal and external stakeholders, clients and vendors.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Researched competitive landscape and emerging technologies to position brand in global marketplace.
Education
Bachelor of Science - Biology
Nipissing University
North Bay, ON 09.2014 - 04.2017
Bachelor of Arts - Early Childhood Education
Ryerson University
Toronto, ON 05.2017 - 06.2019
Skills
Customer presentations
undefinedSoftware
Microsoft Office
Timeline
Account Executive
Canucks Sports and Entertaintment
12.2019 - 04.2020
Account Executive
Maple Leafs Sports and Entertainment
06.2018 - 11.2020
Bachelor of Arts - Early Childhood Education
Ryerson University
05.2017 - 06.2019
Bachelor of Science - Biology
Nipissing University
09.2014 - 04.2017
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