Erykah Kerr
Toronto,Canada
Summary
Experienced in ensuring operational efficiency and exceptional customer satisfaction in the Food and Beverage service. Strong focus on team collaboration and achieving results by reliably adapting to changing needs. Skilled in conflict resolution, operations improvement, and staff training, with a keen ability to motivate and lead teams toward success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quick Service Supervisor
Maple Leafs Sports Entertainment
09.2024 - Current
- Communicate event details, expectations and coaching sessions during staff briefings.
- Ensured compliance with AGCO and food safety regulations. Verification of out of province Identification.
- Maintain readiness of locations and high standards of guest service across all staff levels.
- Documented RCV and EVC reports to ensure precise distribution of staff service fees and completed closing report.
- Oversaw payroll control by ensuring precise logging of employee work hours.
Premium Suites Kitchen Supervisor & Server
Legends - Aramark Rogers Centre
04.2022 - Current
- Supervised teams of 10 - 50 employees comprising servers, runners, hostesses, cooks and coordinators.
- Assign servers sections and distribute BEO's for pre-event production.
- Resolve concerns related to food quality, staffing levels and guest satisfaction as they occur.
- Expedite food to servers, ensuring time requests are met and food standards are are at highest quality before leaving the pantry.
- Ensure alcohol policy and AGCO compliance practices are being followed on a daily basis within each role of the suites department.
- Complete daily alcohol inventory counts and month end inventory report.
Assistant Manager
Cineplex Yonge and Eglinton VIP
11.2016 - 05.2022
- Completion of employee performance evaluations, inventory management and food compliance checks.
- Executed staff initiative rewards incentives and developed training opportunities.
- Monitored staff levels to align with theatre forecast.
- Projection and theatre operations.
Education
Highschool Diploma -
Northview Heights Secondary School
North York, ON06.2018
Skills
- Food Service
- Alcohol Compliance
- Operations Management
- Leadership
- Emotional intelligence
- Sales support
Certification
Smart Serve Certified
Timeline
Quick Service Supervisor
Maple Leafs Sports Entertainment
09.2024 - Current
Premium Suites Kitchen Supervisor & Server
Legends - Aramark Rogers Centre
04.2022 - Current
Assistant Manager
Cineplex Yonge and Eglinton VIP
11.2016 - 05.2022
Smart Serve Certified
Highschool Diploma -
Northview Heights Secondary School
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