Christopher Maniquiz
Surrey,BC
Summary
Passionate, organized, and results-oriented professional with five years of experience as an Assistant Restaurant Manager. Currently, I am serving as a Food Service Supervisor at Tim Hortons. My expertise encompasses hiring, training, and supervising restaurant employees. Notably, I excelled in branch management, consistently meeting monthly targets and adhering to company policies and regulations. As a top-notch leader, I have a proven track record in customer service, cost control, and data gathering and analysis. Committed to excellence and achieving success
Overview
6
6
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
Surrey, BC
11.2024 - Current
- OPERATIONS- Trains, orientates and monitors new team members, Supervises Team Members to ensure primary and secondary duties are completed. Monitors and ensures that policies are followed by Team Members during the shift (e.g. cash policies, meal and break policies, food safety policies); Completes all required shift documentation (e.g. records waste); Assists the Restaurant Manager in driving sales and transactions during their shift: Responsible for shift cash procedures; Displays knowledge of and works in compliance with Tim Hortons operating food safety. Security, health and safety, and employment standards and applicable legislation, Assists in the running of company-wide incentive programs; Monitors for, responds to and reports to store management about unsafe acts and conditions; Checks to ensure that all product and packaging is properly merchandised and stocked, Maintains operational efficiency through use of positioning charts and pre-rush checklists; complies with and enforces all Tim Hortons operating standards; Responds to Guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations. Escalates to Store owner or manager any issues or problems that occur during shift.
- PEOPLE - Reports to Store Owner and/or Manager on employees’ performance (positive or negative): Supervises and provides ongoing specific direction to employees. Assists the Store Owner and/or Restaurant Manager in recruitment and retention strategies; Leads by example and demonstrates the importance of treating every employee and customer with respect; Reacts immediately to issues requiring attention during the shift: Assists in ensuring optimal employee coverage at all times and fills in as required for various areas during busy periods to maintain optimal customer service levels.
- CUSTOMER SERVICE: Leads by example to demonstrate that the customer is top priority and reinforces positive behaviours with employees; Responds to customers in a friendly manner with an appropriate sense of urgency; Responds to special customer requests in a friendly manner; Responds to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations.
Assistant Restaurant Manager
NL Baked Products INC
Nueva Ecija
06.2019 - 09.2024
- Supporting the Restaurant Manager (RM) in achieving the KRA targets through effective management of shift operations. It includes monitoring, analyzing and recommending action plans relating to shift’s performance in all KRAs. My role is also to gather data for marketing program development, provide for marketing support requirements and implement the suggestive selling program. The ARM checks store preparedness for new products during the shift, tasked to implement Food Safety, Cleanliness and Condition (FSC) plans, drive Gold Standard Consistency (GSC) compliance during the shift and provide feedback to function holders when needed – to gauge customer satisfaction.
- Connected with different Local Aggregators and Business Persons to tie up with.
- Hired, trained, and supervised employees.
- Tracked stock levels of supplies and equipment.
- Inventory of products for proper forecasting.
- Addressed customer needs, comments, and complaints.
- Prepared schedule of employees to ensure proper staffing.
- Collaborated with team to analyze the data gathered.
- Presentation of reports on sales performance, profit, and personnel.
Education
Bachelor of Science - Business Administration Major in Marketing
Nueva Ecija University of Science and Technology
Nueva Ecija, Philippines 04.2018
Skills
- Food preparation
- Restaurant management
- Customer service
- Food service
- Cashiering
- Food Safety
- Staff supervision
Languages
English
Native or Bilingual
Additional Information
- Can deal with people from different levels of the organization.
- Good command in English language both in oral and written.
- Flexible and can handle work under pressure.
- Strong Communication and interpersonal skills.
- Willing to undergo training.
- Outgoing personality, optimistic, enthusiastic, persistent, practical, realistic and confident.
- Admirable patience, perseverance, works arduously and very responsible.
- Computer Literate (Excel, Microsoft Word, and Microsoft PowerPoint)
Timeline
Food Service Supervisor
Tim Hortons
11.2024 - Current
Assistant Restaurant Manager
NL Baked Products INC
06.2019 - 09.2024
Bachelor of Science - Business Administration Major in Marketing
Nueva Ecija University of Science and Technology