Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Additional Information
Timeline
Generic

TARA CARPENTER-KELLETT

WINNIPEG,MB

Summary

  • Understands the health system and the complexities that lie within, including the challenges in delivering care for underserved populations
  • Enthusiastic, self-directed, and vision focused
  • A relationship-based empathetic leader with a high level of emotional intelligence
  • Attentive to detail, adaptive to change, and communicative
  • Thrives as a leader, consultant, and advisor in working with healthcare teams in a positive supporting manner
  • Demonstrates exceptional analytical, critical thinking, and problem-solving skills
  • Successfully plans, implements, and manages multiple projects
  • Confident and respectful in engaging stakeholders and presenting formally to public audiences
  • Experienced in human resources, including conflict resolution and performance management
  • Skilled in scientific, non-technical, and proposal writing

Overview

23
23
years of professional experience
1
1
Certification

Work History

Quality & Accreditation Consultant/Manager

Victoria Hospital, Winnipeg Regional Health Authority, Manitoba Institute of
Winnipeg , MB
2020.07 - Current
  • Oversees all clinical quality, innovation, and performance for Victoria Hospital, a community hospital specializing in urgent care, geriatric rehabilitation, surgery, endoscopy, mental health, and bariatric medicine
  • Major responsibilities include:
  • Developing, directing, facilitating, and evaluating programs and initiatives committed to achieving excellence in the delivery of care and service to patients
  • Enhancing the patient experience by ensuring that the voice of patients is heard and is a critical driver in the delivery of innovative and creative organizational change initiatives
  • Leading the expertise and strategy on Accreditation and other quality improvement/performance initiatives
  • Developing, implementing, directing, and maintaining a comprehensive clinical risk and safety management program
  • Promoting and leading a culture of safety within the Hospital and community agencies
  • Developing, leading, and managing the occurrence reporting system
  • Identifying trends and issues and ensuring follow-up of key occurrences, risks, and opportunities for change
  • Providing expertise and leadership in dealing with clinical risk issues
  • Leading the reporting strategy on clinical care and patient experience
  • Leading regional driven quality improvement projects for the site
  • Facilities Disaster Operations Centre Officer and Safety Officer as part of the Incident Command Team
  • Leading various committees and streams of work regarding site operations – facility space, employee engagement, communications, accreditation, quality council, emergency preparedness, hand hygiene, etc
  • Participates in leadership patient visits
  • Providing coverage for operations support and patient relations as required
  • Preceptor and direct supervisor for students with

Manager

Continuity of Care, CancerCare Manitoba
Winnipeg , MB
2013.01 - 2020.06
  • Oversees current and future initiatives involving patient transitions, patient care continuity, and advance care planning
  • Major responsibilities included:
  • Overseeing and leading the design, implementation, ongoing quality control and improvement, clinician support, training, education, and policy and procedure development for new clinical processes involving care transitions such as follow-up, support, and surveillance for cancer patients
  • This includes regular environmental scans and literature reviews for current best practices and emerging innovations
  • Overseeing and leading advance care planning initiatives, including policy development and implementation of cancer patients
  • Providing direction and supervision to any staff assigned to care transitions and ensuring program initiatives align with the Manitoba Cancer Plan and Accreditation Canada requirements
  • Leading the engagement of patients and caregivers who provide input and feedback on various transitions of care and advance care planning initiatives
  • Collaborating with the CCMB Information Services Department, Manitoba e-Health, and the EHR Champions Committee to improve information transfer between patients and providers through developing care plans and other communication tools in the CCMB electronic health record
  • Leading the research and evaluation plan for care transitions initiatives that report on patient and healthcare provider satisfaction at crucial transition points and shared the results of this evaluation with local, national, and international audiences
  • Providing leadership and subject matter expertise in educating patients, families, and care providers regarding transitions on various local and national committees and projects as required, including special interest groups
  • This includes needs assessments, education design, delivery, and evaluation of its effectiveness
  • Co-leading the CCMB Patient Transfer and Decant Committee to ensure continuity of care for patients being transferred or decanted due to physician assignment changes, retirements, etc
  • In collaboration with various CCMB teams, provides clinical process integration and change management expertise for any initiatives that are requested, including presentations and workshops
  • Managing budgets allotted for care transition initiatives (i.e., CCMF grants, CPAC grants, etc.) and providing regular reports on financial information as required
  • Leading the grant applications and submissions for funding opportunities that support transitions of care and advance care planning projects
  • Preceptor and direct supervisor for undergraduate and graduate students with the University of Manitoba and the University of Alberta
  • Co-Leading of the CCMB Accreditation Canada (AC) Information Transfer Committee to ensure compliance with AC Required Organizational Practices and Standards that apply to transfers of care and information flow
  • Working closely with partners to identify and realize new opportunities for care transitions planning

Project Manager

CancerCare Manitoba
Winnipeg , MB
2009.03 - 2012.12
  • Responsible for the development and management of projects for health improvement with a specific focus on the suspicion, diagnostic, and surgical trajectories
  • Major responsibilities included:
  • Conducting best practice research
  • Analyzing and identifying gaps in the local healthcare system
  • Working with key stakeholders and members of our community to identify, develop and support innovative ideas for integration
  • Developing and supporting implementation strategies to improve health and system outcomes
  • Facilitating community engagement activities and focus groups
  • Establishing collaborative partnerships within the health sector

budget , Program Leader

Manitoba Breast, Women’s Cancer Network
Winnipeg , MB
2010.01 - 2012.12
  • Responsible for facilitating and leading community members in developing cancer care patient support, including community contacts, volunteers, and program development
  • Key focus was to utilize local citizens in local communities to provide support to their community members diagnosed with cancer.

Grant Reviewer, Canadian Breast Cancer Foundation
2011.02 - 2012.02
  • Responsible for reviewing and rating applications for funding

Health Educator

Klinic Community Health Centre
Winnipeg , MB
2009.03 - 2011.09
  • Responsible for educating and counselling teens on how to deal with issues such as unplanned pregnancy, contraception, sexually transmitted infections, etc
  • Also responsible for the pregnancy and sexually transmitted infection testing.

Advisory Committee Member

Canadian Breast Cancer Network
2009.07 - 2010.04
  • Responsible for assisting the Canadian Breast Cancer Network in developing a resource focusing on the unique financial obstacles faced by rural, remote, and northern women diagnosed with breast cancer
  • This resource focused on helping women use their assets to overcome the financial burden of treatment-related expenses
  • It also included information outlining government and community resources that aid income replacement, travel, and accommodation.

Management Consultant

Canadian Cancer Society
2009.07 - 2010.04
  • Responsible for leading the development and implementation of a new engagement and marketing initiative to increase the uptake and use of the CancerConnection service

Facilitator

Community Health Advisory Councils, Winnipeg Regional Health Authority
2006.09 - 2009.09
  • Responsible for facilitating and leading community members in the development of patient care improvement initiatives 7

Project and Change Management Consultant

Diagnostic Services Manitoba
Winnipeg , MB
2007.11 - 2009.03
  • Responsible for environmental and organizational transformation of the Manitoba health care sector to the new Radiology Information System and the Picture Archiving Communication System
  • Major responsibilities included:
  • Assessing the healthcare community's “readiness” to undertake new initiatives and to provide feedback on the RIS/PACS initiative;
  • Managing a team of analysts and testers;
  • Developing and managing project expenditures and budgets
  • Developing and implementing change management, communication, and training plans about the RIS/PACS project;
  • Making recommendations to effect change, particularly in processes and structures as they related to the RIS/PACS project;
  • Developing and conducting workshops
  • Providing coaching and mentoring in executing specific strategies of the RIS/PACS project;
  • Developing the team change management strategies, plans, and associated resource structures to increase the probability of adoption success of the new technologies, new processes, and overall buy-in, including various activities to strengthen the interest of the stakeholders and help turn resisters into champions

Support Services Coordinator

Winnipeg Regional Health Authority
Winnipeg , MB
2006.10 - 2007.10
  • Responsible for managing the day-to-day operations of telehealth at the St
  • Boniface Hospital
  • Major responsibilities included:
  • Developing and conducting numerous educational sessions and workshops in change management focusing on business process redesign with various new providers
  • Developing and distributing clinical process documentation
  • Educating and training new providers on the technology

Surgical Office Coordinator

University Medical Group
Winnipeg , MB
2003.06 - 2006.10
  • Responsible for the management of eight surgical practices for the Department of Neurosurgery and Neuro-Radiology
  • Major responsibilities included:
  • Developing and implementing a new surgical office
  • Monitoring all patient care plans
  • Coordinating appropriate consultations and tests as required
  • Conducting best practice research
  • Developing and maintaining surgical databases
  • Developing patient management tools
  • Mentoring and training new staff
  • Functioning as the primary liaison for the clinic

Clinical Office Coordinator

Health Sciences Centre
Winnipeg , MB
2001.06 - 2003.06
  • Responsible for various clinical duties in Diagnostic Imaging, Nuclear Medicine, and Cardiac Sciences
  • Major responsibilities included:
  • Managing and coordinating patient care through the clinics
  • Maintaining electronic and paper medical records
  • Recording medical histories
  • Measuring vital signs
  • Cleaning and sterilizing medical equipment and prepping examination rooms
  • Participating in developing new protocols and guidelines
  • Promoting healthy living to all patients and referring them to appropriate resources
  • Participating in staff development programs and promoting team cohesiveness

Education

Incident Command Systems Canada -

Incident Command Systems Canada
Winnipeg
2022

Lean Six Sigma White Belt Certificate -

LTS Solutions
Winnipeg, MB
2011

Certificate in Applied Suicide Intervention -

Klinic Community Health Centre
Winnipeg, MB
2010

ASIST Canada - undefined

Klinic Community Health Centre
2010

Diploma - Human Resource Management

University of Winnipeg
Winnipeg, MB
2007

Diploma - Management

University of Winnipeg
Winnipeg, MB
2007

Diploma - Health Services Management

River College, Athabasca University, Canadian College of Health Leaders
2007

Skills

  • Windows OS, Microsoft Word/Excel/PowerPoint/Project/Visio/InDesign, Adobe, Google, WordPress, Mail Chimp, Trello, Asana, Monday, SharePoint
  • Organization and Time Management
  • Supervision and leadership
  • Team building
  • Problem-Solving
  • Interpersonal Communication
  • Self-Directed
  • Analytical and Critical Thinking
  • Quality Assurance
  • Teamwork and Collaboration

Accomplishments

  • August, Guild of Victoria Hospital, “Pilot project aims to help patients at risk of falls” – newsletter articleOctober, Victoria Hospital, “Patients Can Improve Hospital Care” – webpage article October, ASCO Supportive Care In Oncology Symposium “Timing is everything: Improving the frequency, timeliness, and effectiveness of goals of care conversations for oncology patients in Manitoba.” – Poster Presentation October, CancerCare Accreditation Canada Lunch and Learn “How do you want the story to end
  • Your life and the life of those you touch” – Oral Presentation July, CancerCare Manitoba Patient Services Rounds “How do you want the story to end
  • Your life and the life of those you touch” – Oral Presentation February, Winnipeg Regional Health Authority Palliative Care Rounds “Five Smooth Stones to Tackle the Giant Challenge of Transitions” – Oral Presentation September, Palliative Manitoba Conference “Five Smooth Stones to Tackle the Giant Challenge of Transitions” – Oral PresentationMay, Canadian Association Of Psychosocial Oncology Annual Conference “Moving Forward after Cancer Treatment as a Young Adult or Adolescent” – Oral PresentationApril, National Guidelines Facilitators’ Group Meeting “Transitions of Care” – Oral PresentationJanuary, ASCO Cancer Survivorship Symposium “Effect of a transitions program on perceptions of continuity of care by CRC survivors at discharge to primary care.” – Oral PresentationNovember, Cancer Care Ontario Knowledge Exchange Meeting “Broadening Options for Continuing Care” – Oral PresentationNovember, Canadian Partnership Against Cancer First Nations, Metis and Inuit Knowledge Exchange Meeting “Broadening Options for Continuing Care” – Oral PresentationNovember, Canadian Partnership Against Cancer Knowledge Exchange Meeting “Improving Health Care Provider Knowledge, Advance Care Planning, and the Transition Experience” – Oral PresentationOctober, International Congress on Palliative Care “Goals of Care and Advance Care Planning Initiative in the Cancer Care Setting” – Oral PresentationOctober, Pan Canadian Transitions of Care Network Meeting “Broadening Options for Continuing Care” – Oral PresentationOctober, Canadian Association of Nurses in Oncology Annual Conference “Moving Forward” with Transitional Care Plans in Lymphoma” – Oral PresentationSeptember, Palliative Manitoba Conference “Living with Advanced Cancer – Transition Initiatives at CancerCare Manitoba” – Oral PresentationMay, Canadian Cancer Survivorship Research Consortium “Transitions into Follow-Up Care for Cancer Survivors” – Oral PresentationApril, Winnipeg Regional Health Authority Palliative Care Rounds “Living with Advanced Cancer – Transition Initiatives at CancerCare Manitoba” – Oral PresentationMarch, ASCO Post, “Survivorship Care in Manitoba: Transition Appointments and Follow-up Care Plans” – webpage articleJanuary, ASCO Cancer Survivorship Symposium “Moving Forward after Cancer: Implementation of Transition Appointments and Follow-Up Care Plans in Manitoba.” – Poster PresentationOctober, ASCO Palliative Care In Oncology Symposium, “Changing Focus: Living with Advanced Cancer Development of a Palliative Care Transition Project” – Poster PresentationSeptember, Palliative Care Association of Manitoba Annual Conference “Changing Focus- Living with Advanced Cancer: Development of a Palliative Care Transition Project” – Oral presentationApril, Canadian Association Of Psychosocial Oncology Annual Conference “Moving Forward After Colorectal Cancer – Expanding the Implementation of Follow-Up Care Planning for Rural Colorectal Cancer Patients” – Oral presentationApril, Canadian Association Of Psychosocial Oncology Annual Conference “Changing Focus- Living with Advanced Cancer: Development of a Palliative Care Transition Project” – Oral presentationOctober, First Nations, Inuit, and Métis Cancer Control Forum “Building Best Practices in Transitions of Care” – Oral presentation March
  • Innovations in Supportive Cancer Care in Western Canada Forum “Patient Navigation: Defining the Systems, Closing the Gaps, and Improving Patient Experience” - Oral presentation
  • June
  • 6th World Conference on Breast Cancer “Patient Navigation: Defining the Systems, Closing the Gaps, and Improving Patient Experience” - Oral presentation.Sept
  • Health Innovation Conference “Breast Cancer Care in Manitoba: Defining the Systems, Closing the Gaps, and Improving Patient Experience” - Oral presentation
  • RESEARCH AND PUBLICATIONS
  • Co-Investigator for “Closing the Gap of Malnutrition - Development of a Nutrition Screening Tool for Mental Health Patients In Acute Care Settings.” Research Study October 2023 - present
  • University of Manitoba, Winnipeg, MB
  • This study is piloting a site-developed malnutrition screening specifically intended for patients with a diagnosis of mental illness
  • The objective is to identify Mental Health patients with a risk of malnutrition, who otherwise could be missed when using the traditional/existing screening tool for medical patients
  • Earlier intervention for malnutrition can result in improved patient outcomes
  • Co-Investigator for “Moving Forward After Cancer Treatment” Research Studies Jan 2013 – June 2020
  • University of Manitoba, Winnipeg, MB
  • These quantitative studies aim to evaluate the satisfaction of cancer patients in Manitoba with the quality and safety of their care as they transition from treatment to follow-up management
  • Goldenberg, B.A., Carpenter-Kellett, T., Gingerich, J.R
  • Et al
  • J Cancer Surviv (2019)
  • Https://doi.org/10.1007/s11764-019-00819-0
  • Co-Investigator for “Wait Times for Cancer Care in Manitoba” Research Study Sep 2009 – Dec 2012
  • University of Manitoba, Winnipeg, MB
  • This study explores the cancer care journey in Manitoba
  • We know the patient journey does not begin only with the cancer diagnosis but includes first contact with the health care system (screening or presenting symptoms)
  • Therefore this examination includes evaluating all processes, starting from first contact through to treatment
  • Member, Medical Office Assistant
  • Program Advisory Committee Jan 2023 – Present
  • Winnipeg, MB
  • Palliative Manitoba Steering Committee Sept 2018 – Sept 2023
  • Winnipeg, MB Responsible for:
  • Speaker Recruitment
  • Planning of conference themes, speakers, and education goals
  • Reviewing abstracts and draft presentations
  • Meeting with conference presenters and coordinating events for visiting presenters
  • Introducing speakers at the conference and set the tone for the audience
  • Vice President for the Board of Directors for the World Breast Cancer Organization May 2012 – Sep 2013
  • Hamilton, ON
  • Responsible for:
  • Governing the organization with visionary leadership and the establishment of operating values, direction-setting, and complementary strategies
  • Ensuring compliance with the by-laws and policies of the organization as approved by the membership
  • Ensuring that the organization operates in a transparent, ethical, timely, and fiscally and legally responsible manner
  • Ensuring that the organization has adequate financial resources to achieve its operating priorities related to a) conducting regular international conferences and b) advancing the goal and objectives of the organization between conferences
  • Representing the interests of the organization to the international community and ensuring that global issues and claims related to breast cancer are given complete and timely consideration in the work of the organization
  • Hiring the appropriate conference planning staff and ensuring satisfactory performance through regular evaluation
  • Recruiting and liaising with donors that supported the conference and the cause, including large financial, in-kind partnerships with companies like Scotia Bank, etc.

Certification

LEADS Based Change Leadership Program 2022 Winnipeg Regional Health Authority Workplace Health & Safety Training Program 2022 Winnipeg Regional Health Authority Joy at Work Facilitator Training 2022 Institute for Healthcare Improvement Team STEPPS 2022 Health Care Excellence Canada Incident Command Systems Level 200 2023 Incident Command Systems Canada Safety Conversations Action Series 2023 Health Care Excellence Canada Certificate in Quality and Safety In progress 2023 Institute for Healthcare Improvement

Affiliations

VOLUNTEER EXPERIENCE, COMMITTEES, AND MEMBERSHIPS Board of Directors, Manitoba Chapter, Canadian College of Health Leaders Jan 2017 – June 2019 Ottawa, ON Member of the Canadian College of Health Leaders Jan 2008 – Present Ottawa, ON Member of the Canadian College of Health Leaders Aspiring Health Leaders Committee Jan 2023 – Present

Additional Information

  • HONOURS AND AWARDS , 2011 Nomination for the Manitoba Health Innovation Conference 2011 Partnership Award 2019 Nomination for the Operational Excellence Award – CancerCare Manitoba Applauding Values Awards 2019 2023 Engagement Award Recipient – Victoria Hospital Pillars of Excellence Awards 2023 Innovation and Safety Award Recipient – Victoria Hospital Pillars of Excellence Awards 2023

Timeline

Quality & Accreditation Consultant/Manager

Victoria Hospital, Winnipeg Regional Health Authority, Manitoba Institute of
2020.07 - Current

Manager

Continuity of Care, CancerCare Manitoba
2013.01 - 2020.06

Grant Reviewer, Canadian Breast Cancer Foundation
2011.02 - 2012.02

budget , Program Leader

Manitoba Breast, Women’s Cancer Network
2010.01 - 2012.12

Advisory Committee Member

Canadian Breast Cancer Network
2009.07 - 2010.04

Management Consultant

Canadian Cancer Society
2009.07 - 2010.04

Project Manager

CancerCare Manitoba
2009.03 - 2012.12

Health Educator

Klinic Community Health Centre
2009.03 - 2011.09

Project and Change Management Consultant

Diagnostic Services Manitoba
2007.11 - 2009.03

Support Services Coordinator

Winnipeg Regional Health Authority
2006.10 - 2007.10

Facilitator

Community Health Advisory Councils, Winnipeg Regional Health Authority
2006.09 - 2009.09

Surgical Office Coordinator

University Medical Group
2003.06 - 2006.10

Clinical Office Coordinator

Health Sciences Centre
2001.06 - 2003.06

Incident Command Systems Canada -

Incident Command Systems Canada

Lean Six Sigma White Belt Certificate -

LTS Solutions

Certificate in Applied Suicide Intervention -

Klinic Community Health Centre

ASIST Canada - undefined

Klinic Community Health Centre

Diploma - Human Resource Management

University of Winnipeg

Diploma - Management

University of Winnipeg

Diploma - Health Services Management

River College, Athabasca University, Canadian College of Health Leaders
LEADS Based Change Leadership Program 2022 Winnipeg Regional Health Authority Workplace Health & Safety Training Program 2022 Winnipeg Regional Health Authority Joy at Work Facilitator Training 2022 Institute for Healthcare Improvement Team STEPPS 2022 Health Care Excellence Canada Incident Command Systems Level 200 2023 Incident Command Systems Canada Safety Conversations Action Series 2023 Health Care Excellence Canada Certificate in Quality and Safety In progress 2023 Institute for Healthcare Improvement

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TARA CARPENTER-KELLETT