Tanya Côté
Cumberland,ON
Summary
Enthusiastic and dedicated professional with 18 years' experience, seeking a challenging role to leverage my skills and experiences within your organization.
Overview
19
19
years of professional experience
Work History
Sales and Service Manager - Lifestyle Motorcycles and Collector Cars
Orbit Insurance Services
01.2005 - Current
- Ensure office operational standards, customer service, policies, programs, and procedures are always maintained
- Engage employees by communicating job expectations and competencies necessary for success
- Ensure efficient and effective operations, including setting targets and goals
- Providing training and development opportunities for the sales and service team
- Ensuring that team members have the necessary skills and knowledge to perform their roles effectively
- Conducting regular performance reviews and offering constructive feedback
- Ensuring high levels of customer satisfaction by maintaining excellent service standards
- Addressing customer inquiries, concerns, and resolving issues to enhance customer loyalty
- Implementing and monitoring customer service policies and procedures
- Addressing challenges and resolving issues that may arise in sales or service processes
- Overseeing day-to-day operations to ensure efficiency and effectiveness
- Setting and monitoring performance metrics to assess the team's productivity and success
- Facilitating open communication within the team and between different departments
- Collaborating with other departments, such as marketing and business development, to achieve overall business objectives
- Representing the company in client meetings, negotiations, and industry events.
Education
RIBO – Registered Insurance Broker of Ontario Certification - Insurance Management
John Green
Ottawa, ON09.2005
Algonquin College – Travel And Tourism Certification - Tourism -Travel Studies
Algonquin College
Ottawa, ON04.1994
Skills
- Fluently bilingual English and French (written and spoken)
- Knowledge of ARS, Power Broker BMS, Epic BMS
- Excellent organizational skills and strong attention to detail
- Strong interpersonal and communication skills
- Superior customer service skills
- Effective telephone and client management
- Enjoy working within a team as well as independently
- Can thrive in a measured environment, meeting and exceeding deadlines and expectations
- Knowledge of Microsoft Office
- Ability to interact with all levels of staff, including senior management
- Experienced in delivering training and supervising employees
- Able to thrive in a fast-paced, high-volume environment
- Customer Service
- Problem-Solving
- Time Management
- Product Knowledge
- Rapport and relationship building
References Available
True
Professional Attributes
- Decision Making
- Time Management
- Self-motivation
- Leadership
- RIBO
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Sales and Service Manager - Lifestyle Motorcycles and Collector Cars
Orbit Insurance Services
01.2005 - Current
RIBO – Registered Insurance Broker of Ontario Certification - Insurance Management
John Green
Algonquin College – Travel And Tourism Certification - Tourism -Travel Studies
Algonquin College