Nimco Awil
Summary
Seeking a Full Time Bilingual Permanent opportunity where I can utilize my strong Customer Service skills and be part of a close-knit team.
Overview
7
7
years of professional experience
Work History
Bilingual customer service/ Retention specialist
Bell - Nordia
Montreal
02.2021 - 08.2024
- Order processing for businesses interested in purchasing Bell products
- Responsible for customer retention, handling cancellations, including shipping and order status
- Present, promote and sell Bell products and services using strong arguments to existing and potential customers
- Establish, develop and maintain positive business and customer relationships
- Accelerate resolution of customer issues and complaints to maximize satisfaction.
Support Worker
Mission Bon Accueil
Montréal, Québec
01.2018 - 08.2020
- Perform all necessary clerical duties for client documentation, including forms, computer entries, log entries
- Assess the person's needs, set objectives and implement strategies
- Intervene in crisis situations, evaluate and ensure the follow-up necessary for resolution
- Work cooperatively with staff from the Mission Bon Accueil various departments to provide exemplary client service delivery
Education
Dawson College
Noradin Girls Secondary School
Skills
- Fluently Bilingual in English & French, both verbal and written
- Call Center Experience: 3 years
- Strong customer service skills, with the ability to resolve problems
- Excellent team player with the ability to multi-task and meet deadlines
- Organized, well-spoken and friendly, with strong analytical skills
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual customer service/ Retention specialist
Bell - Nordia
02.2021 - 08.2024
Support Worker
Mission Bon Accueil
01.2018 - 08.2020
Dawson College
Noradin Girls Secondary School