Sophie Savoie
Baie Ste. Anne,NB
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Payment Service Officer
Employment & Social Development Canada
08.2023 - Current
- Process Employment Insurance claims
- Keep up-to-date with organizational policies and changes
Atlantic Passport Coordinator
Citizen Service Branch / Service Canada
10.2022 - 08.2023
- Responsible to assign complaints to the concerned offices within the Atlantic provinces and to return them to the National Complaints Coordination Centre once they were resolved.
- Actioned enquiries received from Members of Parliament on behalf of their constituents, processed those we were able to and forwarded those that needed extra attention to the appropriate office for resolution.
Citizen Services Officer
Citizen Service Branch / Service Canada
07.2022 - 08.2023
- Processed passports applications promptly and accurately, showcasing attention to detail.
- Maintained up-to-date knowledge of relevant policies, regulations, and procedures
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible as I was also part of the Regional Enquiries Unit for Passports.
Payment Service Officer
Employment & Social Development Canada
01.2021 - 07.2022
- Processed Employment Insurance Claims.
- Stayed up-to-date with policies and guidelines.
- Part of the EI Regional Enquiry Unit - actioned Member of Parliament requests
Personal Support Worker
Residence La Belle Vie
02.2018 - 01.2021
- Provided personal care such as bathing, dressing, grooming and toileting
- Assisted with moving patients in and out of beds, baths, and wheelchairs
- Read and contributed to shift reports and care notes
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
- Prepared meals
- Kept place clean and did laundry
Personal Support Worker
Le Havre Communautaire
03.2016 - 02.2018
- Worked in client's home in cooperation with families and outside providers to physical and emotional needs of patients.
- Assisted clients with activities of daily living such as bathing, dressing, and grooming.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
Personal Support Worker
Residence La Belle Vie
11.2012 - 02.2016
- Provided personal care such as bathing, dressing, grooming and toileting
- Assisted with moving patients in and out of beds, baths, and wheelchairs
- Read and contributed to shift reports and care notes
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
- Prepared meals
- Kept place clean and did laundry
Laborer/Processor
Raymond O'Neil & Son Fisheries Ltd.
05.2008 - 10.2012
- Processed and prepared lobster meat for packaging and shipping.
Education
Diploma - Office Technology
New Brunswick Community College
Miramichi, NB06.1996
High School Diploma -
Ecole Regionale De Baie Ste Anne
Baie Ste Anne, NB06.1993
Skills
- Fluently bilingual in French & English (both written and spoken)
- Able to work well individually or as part of a team
- Able to work well with minimum or maximum supervision
- Able to adapt fast and adjust to changing situations
- Fast learner, always eager to learn new things
Volunteer Experience
August 2022 - Present
Home Game Coordinator for Miramichi Mike's Bar & Grill Northmen (SR hockey team)
- Responsible for overseeing everything that pertains to the home games
- Making sure volunteers are lined up and their schedules orgranized
- Making sure 50/50, raffle tickets, programs and player rosters are ready for game night.
- Keeping in contact with Game Night Sponsors
- Keeping cash floats up-to-date
References
Available upon request
Timeline
Payment Service Officer
Employment & Social Development Canada
08.2023 - Current
Atlantic Passport Coordinator
Citizen Service Branch / Service Canada
10.2022 - 08.2023
Citizen Services Officer
Citizen Service Branch / Service Canada
07.2022 - 08.2023
Payment Service Officer
Employment & Social Development Canada
01.2021 - 07.2022
Personal Support Worker
Residence La Belle Vie
02.2018 - 01.2021
Personal Support Worker
Le Havre Communautaire
03.2016 - 02.2018
Personal Support Worker
Residence La Belle Vie
11.2012 - 02.2016
Laborer/Processor
Raymond O'Neil & Son Fisheries Ltd.
05.2008 - 10.2012
Diploma - Office Technology
New Brunswick Community College
High School Diploma -
Ecole Regionale De Baie Ste Anne
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