Nathalie Rochon
Brights Grove,Canada
Summary
I would like to establish a remote, life-long career where professionalism, client/patient centered care and compassion are valued.
Overview
16
16
years of professional experience
Work History
Bilingual Medical Telephone-Interviewer
Manulife
03.2023 - Current
- Completed medical telephone interviews with clients, including paramedicals, large cases and special handle cases
- Assisted with the auditing process of both internal and Dynacare interviewer teams
- Assisted with the interviewing process and management of new hire training groups
Covid-19 Case Manager Team Coordinator
Ian Martin Group
02.2021 - 06.2021
- Company Overview: Worked remotely on behalf of Toronto Public Health
- Managed a team of 8 people who connected with positive Covid-19 cases and helped provide them with information about self-isolation, quarantine, resources available as well as gather close contacts and track exposures
- Lead meetings, provided ongoing coaching and support
- Strong computer skills, problem solving, time management and multitasking
- Worked remotely on behalf of Toronto Public Health
Registered nurse, Urgent Care Centre
Kingston Health Sciences Centre
07.2020 - 05.2021
- Performed physical assessments of adult and pediatric populations and appropriate nursing interventions
- Strong time management and prioritization skills of acute patients
- Impressive critical thinking skills
- Enjoyed working as part of a multidisciplinary healthcare team
Registered nurse, Inpatient Medicine unit
Kingston Health Sciences Centre
12.2018 - 05.2019
- Acquired further experience with nursing skills: more extensive wound care, central lines, medication administration and therapeutic relationships
- Spent time with patients and their family members and acquired a strong patient advocacy role
Registered nurse, Emergency Department
Oakville Trafalgar Memorial Hospital
04.2014 - 10.2018
- Acquired strong nursing assessment skills among adult and pediatric populations
- Performed various nursing interventions: venipuncture, medication administration, central line management, cardiac monitoring and ECG’s
- Triage experience along with the development of strong time management skills and critical thinking skills
- Enjoyed working alongside multidisciplinary healthcare teams
EAP Client Care Representative /Absence Reporting
Morneau Shepell
01.2010 - 01.2014
- Received incoming phone calls and helped clients with accessing appropriate EAP services
- Established trusting relationships with clients and staff
- Practiced good communication techniques, active listening and time management skills
Outpatient phone line support attendant
CAMH
09.2011 - 09.2012
- Company Overview: Toronto
- Provided confidential emotional support for outpatients of CAMH
- Assisted with referrals and offered community resources
- Toronto
Residential care giver
L’Arche Sudbury
09.2009 - 07.2009
- Provided personal care to adults suffering from developmental and physical disabilities
- Established meaningful relationships with the residents in the house I lived in, and with other community members
Education
Honours Bachelor of Science - Nursing (BScN) Second Entry Degree
York University
Toronto, Ontario10.2013
Bachelor of Science - Psychology
Laurentian University
Sudbury, Ontario04.2008
Skills
- Time management
- Critical thinking
- Communication skills
- Bilingual French and English written and spoken fluently
- Collaborative and enjoy working as a team
- Self driven and motivated
- Enthusiastic learner
- Enjoys a challenge
Volunteer Experience
Outpatient phone line support attendant, CAMH, Toronto, Ontario, 09/01/11, 09/01/12, Provided confidential emotional support for outpatients of CAMH, Assisted with referrals and offered community resources
Timeline
Bilingual Medical Telephone-Interviewer
Manulife
03.2023 - Current
Covid-19 Case Manager Team Coordinator
Ian Martin Group
02.2021 - 06.2021
Registered nurse, Urgent Care Centre
Kingston Health Sciences Centre
07.2020 - 05.2021
Registered nurse, Inpatient Medicine unit
Kingston Health Sciences Centre
12.2018 - 05.2019
Registered nurse, Emergency Department
Oakville Trafalgar Memorial Hospital
04.2014 - 10.2018
Outpatient phone line support attendant
CAMH
09.2011 - 09.2012
EAP Client Care Representative /Absence Reporting
Morneau Shepell
01.2010 - 01.2014
Residential care giver
L’Arche Sudbury
09.2009 - 07.2009
Honours Bachelor of Science - Nursing (BScN) Second Entry Degree
York University
Bachelor of Science - Psychology
Laurentian University
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