Tanishq Chitkara
Winnipeg,MB
Summary
Customer experience professional with 3+ years in sales, operations, and team mentorship. Proven track record of delivering exceptional service, optimizing workflows, and coaching teams to exceed goals. Skilled in conflict resolution, compliance, and customer relationship management. Seeking to contribute leadership and operational expertise to drive impactful customer experiences at TD Bank.
Overview
3
3
years of professional experience
Work History
TELUS Sales Representative
Obsidian Marketing Inc.
Winnipeg, Manitoba
07.2024 - Current
- Mentored team members to enhance customer service strategies, build lasting relationships, and promote a positive customer experience.
- Consistently exceeded sales objectives by leveraging strategic communication techniques, identifying customer needs, and offering tailored solutions.
- Resolved customer complaints effectively by adhering to problem-resolution guidelines and taking personal ownership to ensure satisfaction.
- Collaborated with team members to implement dynamic sales strategies, fostering a high-energy and results-oriented environment.
- Delivered customized solutions for internet plans, cell phone plans, and smart home security systems.
Technical Service Consultant
Rogers
Winnipeg, Manitoba
05.2022 - 07.2024
- Streamlined customer support processes, resolving escalations promptly and improving customer retention through exceptional service delivery.
- Analyzed customer feedback and operational data to recommend process improvements, contributing to increased operational efficiency and enhanced service delivery.
- Prepared and managed detailed reports, spreadsheets, and documentation, ensuring accuracy and improving team performance.
- Delivered front-line support by resolving inquiries and maintaining high levels of customer satisfaction.
Education
Bachelor of Arts - Economics And Math
University of Manitoba
Winnipeg, MB04-2025
Skills
- Team Leadership & Mentorship
- Customer Escalation Management
- Workflow Optimization & Compliance
- Strategic Communication and Relationship Building
- Policy Compliance and Regulation Adherence
- Banking Solutions Knowledge
- Proficiency in MS Office and Google Workspace
Languages
English
Native/ Bilingual
Punjabi
Full Professional
Hindi
Native/ Bilingual
Accomplishments
- Tier 1 International Undergraduate Student Entrance Scholarship
Affiliations
- Laksh, University of Manitoba – Director of Events/Social Media Coordinator
Timeline
TELUS Sales Representative
Obsidian Marketing Inc.
07.2024 - Current
Technical Service Consultant
Rogers
05.2022 - 07.2024
Bachelor of Arts - Economics And Math
University of Manitoba
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