Tammy Valen
Stony Mountain,MB
Summary
Skilled Supervisor who is adaptable in multiple areas of crisis management and service delivery, through team collaboration, achieving significant results in operational efficiency and client satisfaction in partnership with clients, colleagues, and collaterals. Twelve years of child welfare experience as a front-line worker and covering supervisor capacity has allowed a global experience in service delivery to walk beside a child and their family, promoting personal autonomy to make decisions.
Empathetic with a strong background in supporting at-risk youth and families in times of crisis and advocacy. Proven ability to navigate and address critical challenges, ensuring the safety and well-being of children. Emphasizes collaboration and adaptability, consistently delivering results in a team-oriented environment. Proficient in crisis intervention and resource coordination through positive relationships with collaterals.
Overview
15
15
years of professional experience
Work History
Quality Assurance Coordinator
Peguis Child and Family Services
07.2012 - 09.2024
- Developed educational materials used to train staff on internal Agency policies and processes.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Analyze service delivery data to support operational decision-making.
- Management of the service delivery complaint process, through review, assessment, and complete formal internal written reports as per the Agency's Complaints and Appeals Regulations.
- Collaborate with internal teams to identify root causes of complaints and work on continuously improving, implementing, monitoring and measuring all recommendations provided from the outcomes.
- Analyze complaint data and all other statistical data to identify trends and provide feedback to management on areas for service improvement, this includes completing all statistical reports for the Annual General Meeting and other required reports for internal and external systems Monitor and review feedback provided through membership surveys.
- Collaborate with the Agency's FAMCare team to ensure data reconciliation.
- Ensure Quality Assurance activities align with all Agency regulations, procedures and policies
Community Corrections Worker
Manitoba Justice
07.2011 - 07.2012
- Assisted those who have recently been released from the Corrections System as they reintegrate into society.
- Provided Supervision and enforcement of Probation for high-risk sex offenders. Position duties included multiple weekly contact visits, surveillance, nightly check-in phone calls, and physical curfew checks. Experience in dealing with openly hostile and resistant clients.
- Managed potential conflicts between the client and external collaterals and support systems proactively, using verbal de-escalation skills to resolve disputes peacefully when possible.
- Developed positive rapport with clients and collaterals promoting respectful communication to execute tasks while maintaining professional boundaries.
- Collaboratively contribute to case management and risk assessment in partnership with the Probation Officer that writer was assigned to work with.
- Prepare detailed reporting for weekly meetings to present to supervisor and collateral agencies such as MIHRSOU (Manitoba Integrated High-Risk Sex Offender Unit) and treatment teams.
- Training Provided by Manitoba Justice: COMS Interface Training, Applied Suicide Intervention Skills Training, Crisis in Conflict Management, Personal Safety and Motivational Interviewing.
Night Support Worker
Crisis Stabilization Unit-Marymound Inc.
08.2010 - 07.2011
- Responsible for assisting in the admission of youth in various states of emotional crisis that were brought to the unit by community collaterals.
- Immediately establishing rapport with apprehensive children who do not trust helping adults.
- Providing one-to-one support to distraught youth who feel they do not have asafe person to listen to them. Rapport building with apprehensive youth who could not establish therapeutic rapport with other staff members.
- Position duties included completing documentation regarding the youth's emotional state, medication administration, identifying the youth's needs while they are admitted into the Crisis Stabilization Unit.
- Working with Youth who are sexually exploited and abused. involved with Child and Family Services and the Justice system.
- Enhanced safety for residents through regular monitoring, addressing any issues or concerns promptly.
Residential Support Worker
St. Amant Inc
05.2009 - 06.2010
- Administered medications according to prescribed medication protocols, ensuring proper dosage and adherence to routine schedules.
- Promoted a positive living environment, promoting independence and encouraging socialization among household residents.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Assisted in the development of individualized care plans for improved resident outcomes and satisfaction.
- Monitoring and documenting challenging behaviors exhibited by household residents with challenging behaviors.
- Training Provided: Specialized behavior management training, non-violent crisis intervention, vulnerable persons act, documentation (cfs standard 8:10)_ and Emergency First Aid/CPR level "B"
Education
Bachelor of Arts - Criminal Justice
University of Winnipeg
Winnipeg,MB04.2025
Diploma - First Nations Child And Family Services Worker
Yellowquill University College
Winnipeg, MB04.2024
High School Diploma -
Seven Oaks Adult Learning Centre
Winnipeg, MB06.2007
Skills
Empathetic
Critical Thinking and Decision Making
Crisis Management
Goal Oriented
Active Listener
Team Player
Policy Awareness
Adaptable Service Delivery Approach
Timeline
Quality Assurance Coordinator
Peguis Child and Family Services
07.2012 - 09.2024
Community Corrections Worker
Manitoba Justice
07.2011 - 07.2012
Night Support Worker
Crisis Stabilization Unit-Marymound Inc.
08.2010 - 07.2011
Residential Support Worker
St. Amant Inc
05.2009 - 06.2010
Bachelor of Arts - Criminal Justice
University of Winnipeg
Diploma - First Nations Child And Family Services Worker
Yellowquill University College
High School Diploma -
Seven Oaks Adult Learning Centre
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