Yolanda Chrapko
Stony Mountain,MB
Summary
Proven track record at City of Edmonton, enhancing operational efficiency and customer satisfaction. Excelled in accounts receivable and customer service, driving process improvements and fostering team collaboration. Demonstrated adaptability and problem-solving abilities, contributing to strategic planning and positive audit outcomes.
Overview
34
34
years of professional experience
Work History
Sales and Administration
City of Edmonton Ceneteries
04.2002 - 08.2012
- Assist families with at need and pre need plot purchases.
- Help arrange burial locations and times for families.
- Work closely with outside staff for cemetery services
- Assist families with headstone purchases.
- Answer email in regards to plot or burial locations.
- Meet families on site for purchase at one of 7 City Cemeteries.
- Work with various funeral homes to provide a respectable service for families.
- Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
- Collaborated closely with external auditors during annual reviews, facilitating a smooth audit process each year.
- Drove operational efficiency within the administration team through continuous process improvement initiatives.
- Played an integral role in long-term strategic planning efforts, using financial modeling techniques to project future performance accurately.
- Streamlined administrative processes by implementing new software solutions, improving overall productivity.
Rec Facility Attendant
City Of Edmonton
09.1993 - 01.2001
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
- Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
- Supported revenue generation efforts by actively promoting membership sales and facility rentals to prospective clients.
- Assisted facility users in navigating the space, providing clear directions to desired locations within the premises.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Participated in training workshops for continuous professional development, enhancing knowledge on industry best practices.
- Facilitated smooth operations by assisting in administrative tasks such as filing, data entry, and report generation.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Issued tickets to customers and collected payment and fees for desired services.
Swim Instructor/Lifeguard
City of Edmonton
06.1978 - 06.1992
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Implemented proper safety protocols and emergency response plans.
Education
High School Diploma -
Edmonton Christian High
Edmonton, AB06.1980
Skills
- Accounts Receivable
- Microsoft Excel
- SAP
- Bank Reconciliation
- Deposit processing
- Transaction monitoring
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Customer relationship development
- Cash handling expertise
- Proactive and Focused
Languages
Dutch
Limited Working
Timeline
Sales and Administration
City of Edmonton Ceneteries
04.2002 - 08.2012
Rec Facility Attendant
City Of Edmonton
09.1993 - 01.2001
Swim Instructor/Lifeguard
City of Edmonton
06.1978 - 06.1992
High School Diploma -
Edmonton Christian High
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