Ellen Melissa Janine Valen

November 1, 2023- Present

• Oversee all service delivery within Peguis Child and Family Services
• Coordinated with Service Delivery Directors to achieve Agency Objectives, Goals and Strategies as per strategic service plan, regulations, directives and implementation of strategies with all applicable policies and laws of the Agency
• Monitor and provide oversight to achieve Agency directives and goals by implementing work plans to ensure quality service delivery
• Monthly reporting to the Executive Director and Board of Directors regarding Agency compliance as needed
• Established collaborative partnerships with community programs and service areas to ensure membership has immediate access to services and supports
• Advocate for the development and support of community-based initiatives that will benefit children and their families
• Program development of Agency policies and implementation of changes to service delivery
• Provided coverage for the Executive Director in times of their absence

Director of Service November 2010- October 31, 2023

• Ensured service delivery in accordance to Honouring our Children, Families and Nation Act
• Monitoring and implementing Agency procedures are adhered to
• Management and oversight of all case transfer matters in accordance to Agency policy
• Guidance and support to case management supervisors as required
• Evaluation and review of service delivery to ensure quality services
• collaboration with out-of-province collaterals on inter-provincial matters to ensure membership was supported regardless of where they reside
• lead chair of the Agency's Special Rate Committee to ensure funding and budgets were adhered to
• Responsible for staff recruitment, policy development, training and implementation of both the Agency's After Hours and dayside Intake program(s)

• Intake
• On call in the evenings and weekends on a rotational basis
• Advocate for families and children in need of services
• Respond to crisis and assess risk
• Follow up with referrals and reported concerns
• Provide supports and access to community resources as needed
• Administration
• Completion of necessary documents, reports and assessment in regards to children in care and families as per regulations and standards
• Provide case updates on children in care and families
• Month to month face to face contacts with clients
• Completion of up to date records of face to face contacts on CFSIS
• Assessment of family functioning throughout service delivery as family begins their healing journey
• Assessing and development of service plans with clients to provide resources and supports to families
• Assessment of risk and development of case plans to help address issues impacting healthy family functioning
• Development of treatment plans specific to individual needs
• Provide home visit supports to strengthen and monitor family’s progress and provide community resources as per required need
• Collect and document relevant information from collaterals to ensure adequate supports are being provided in hopes of assisting a family to succeed with the goals identified in their service/case plans
• Complete referrals on behalf of clients
• Arrange and advocate referrals, appointments on behalf of clients to ensure they are able to access necessary services
• Empowering clients to achieve success by working collaboratively with them in a respectful approach
• Arranging and supervising family visits to assess risk and family functioning
• Case Management
• Manage 20-30 CIC cases; work closely with children and their families in a broad range of crisis situations
• Respond and complete any referrals or reports in relation to child protection issues Manage 5 – 10 Services to Families cases; working collaboratively with the parents to develop safety plans, case plans and reunification plans if applicable
• Assess emotional, social, developmental, educational, vocational, financial, and medical needs
• Plan and conduct home and school visitations on a regular basis
• Meet with healthcare professionals and other social service providers to review case status
• Document and prepare detailed observations and reported critical information requiring immediate and long-term action
• Attend Family and Criminal courts to present current court reports, summaries and dispositions
• Arrange meetings or visits between children, legal guardians and natural family members
• Assist in the assessment and final determination on the continuity or closure of pending cases
• Maintained accurate records and prepared reports for legal action; gave evidence in court
• Complete paperwork to ensure standards are met
• (Social Histories, Voluntary Placement Agreements, Assessments, Reports, Intakes, Abuse Referrals, contact notes, meeting recordings etc.)
• Where applicable, Forensic Interviewing children to determine risk
• Ensure caseload files are up to standard
• Conduct meetings with families and collaterals to assess progress and provide reports to the Agency
• Advocate and provide services to families as per required need
• Ensure continuity of care is provided to children in care as well as families from the time of intake to possible discharge (reunification)
• Establishing and maintaining rapport with clients to develop positive working relationships with the Agency
• Working knowledge of the Child Welfare Act
• Knowledge of issues impacting families (cycles of family violence, domestic violence, poverty, alcohol, drugs, all levels of abuse etc.)
• Knowledge, observation and respect of cultural values and beliefs
• Knowledge of historical issues impacting Aboriginal families and the history of development of Aboriginal Child Welfare
• Propose recommendations for agency intervention

• Supervised and employed 5 – 10 employees
• Corresponded, organized and coordinated work crews to jobs
• Packed household items for people that were moving
• Organized payroll and remittance
• Ability to work within an identified budget
• Strong interpersonal communication skills
• Excellent customer service skills
• Experience working with difficult or confrontational customers

• Supervised 5 – 15 employees
• Provided training to new employees
• Extensive knowledge of rules and regulations governing the transport industry as well as strict adherence to policy
• Enforcement of employee compliance to regulations and policy
• Maintain activity calendar and keeping track of schedules and appointments
• Monitoring and collecting employee time cards for payroll