Summary
Overview
Work History
Education
Skills
Languages
Active member in my community
Timeline
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Melanie Schram

Stony Mountain,MB

Summary

Dynamic professional with a proven track record, adept at multitasking in fast-paced environments and enhancing operational efficiency. Skilled in Word and Excel with a keen eye for detail. Excelled in improving team productivity and consistently delivered exceptional customer service, demonstrating strong communication abilities.

Overview

21
21
years of professional experience

Work History

Office Medical Surgical Assistant

University Medical Group
06.2017 - Current
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Increased customer satisfaction by providing professional and courteous support to the surgeons.
  • Assisted in financial tasks such as invoicing, tracking, and billing preparation to ensure payments were received in a timely manner.
  • Strengthened office organization by implementing new programs, EMR and transcription tools.
  • Increased team productivity, organizing and scheduling appointments and meetings without overlap.
  • Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Scheduling Clerk

WRHA
04.2015 - 05.2017
  • Implemented the new program roll out within the WRHA
  • Scheduled Endoscopy for endoscopists at various hospitals throughout the WRHA.
  • Collaborated with numerous offices to accommodate special requests or schedule changes, maintaining a high level of flexibility.
  • Educated patients
  • Electronically filled and prioritized referrals from General practitioners.
  • Arranged travel and accommodations with nursing stations and Inuit Services for northern community patients.

Home Daycare Provider

Self Employed
01.2013 - 04.2015
  • Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
  • Balanced children's days between play, instruction, and rest with well-designed schedules.
  • Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Treated basic first aid needs such as cleaning and bandaging minor cuts.
  • Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.

Machine Operator

Winpak Division
01.2004 - 01.2014
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Education

Office And Medical Office Assistant

Robertson College
Winnipeg, MB
03.2015

Skills

  • Ability to prioritize and multitask to achieve deadlines in a fast paced environment
  • Proficiency with computers including data entry (MS Word, Excel)
  • Meticulous attention to detail with the ability to work independently
  • Ability to perform both administrative and clinical duties where needed

Languages

English
Elementary

Active member in my community

  • Volunteer as treasurer for out local hockey board.
  • Managed hockey teams including scheduling and keeping finacials.

Timeline

Office Medical Surgical Assistant

University Medical Group
06.2017 - Current

Scheduling Clerk

WRHA
04.2015 - 05.2017

Home Daycare Provider

Self Employed
01.2013 - 04.2015

Machine Operator

Winpak Division
01.2004 - 01.2014

Office And Medical Office Assistant

Robertson College

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Melanie Schram