Talleah Dawkins
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transfer Agent
Pitch Perfect Solutions
Toronto , ON
05.2024 - Current
- Reviewed customer information for accuracy prior to processing transactions.
- Updated client profiles in the system when necessary to ensure accurate record keeping.
- Ensured compliance with internal policies related to security transfers.
- Built positive and productive customer connections to drive consistent sales.
- Disposition calls on system.
Technical Support Representative
Transcom Worldwide Inc.
Toronto , ON
07.2022 - 12.2023
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Resolved escalated customer service issues in a timely manner.
- Maintained detailed records of customer interactions and transactions.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
Telemarketer
Voice Logic
Toronto , Ontario
12.2020 - 09.2021
- Developed relationships with customers to increase sales opportunities.
- Identified potential customers through cold calling and database research.
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
Education
Diploma - Personal Support Worker
Medix College
Toronto, ON01-2022
High School Diploma -
North Albion C.I
Toronto, ON07-2020
Skills
- Microsoft Office
- Customer Service
- Critical Thinking
- Regulatory Compliance
- Written Communication
- Data Verification
- Multitasking Abilities
- Customer Needs Assessment
- Computer Skills
- Regulatory compliance
- Problem-Solving
- Communication Skills
- Reliability
Certification
- CPR Certification
- CPI Certification
Timeline
Transfer Agent
Pitch Perfect Solutions
05.2024 - Current
Technical Support Representative
Transcom Worldwide Inc.
07.2022 - 12.2023
Telemarketer
Voice Logic
12.2020 - 09.2021
- CPR Certification
- CPI Certification
Diploma - Personal Support Worker
Medix College
High School Diploma -
North Albion C.I
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