JA'ZAYA MISSEN
Toronto,Canada
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Pitch Perfect Solutions
09.2024 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Reviewed resumes and called potential hires
- Scheduled staff shifts and break times to ensure proper coverage during peak hours
- Assisted in organizing and overseeing assignments to drive operational excellence.
Call centre agent
Pitch Perfect Solutions
05.2023 - 09.2024
- Contacted customers who expressed interest in quotes for Life insurance, Health insurance, or Medicare Supplement policies
- Make outbound calls and receive incoming calls on a computer automated system
- Verified customers information and pre-qualify customers
- Transferred the customers to licensed insurance agents
cashier/ sales associate
Value Village
07.2023 - 02.2024
- Handled the cash register (Cash and Debit)
- Assisted customers with their request
- Sorted clothing / hung up clothing for customers
- Basic cleaning around the store
Store set up/ sales associate
Dollarama
01.2023 - 05.2023
- Built shelves for store set up/ Merchandised
- Stocked shelves
- Operated cash registers, cash debit and credit
- Basic cleaning of the store
- Assisted customers with their needs
Sales associate
CANADIAN TIRE
09.2021 - 11.2022
- Fulfilled warehouse crew responsibilities such as operating pump truck, stocking isles
- Fulfilled merchandising roles such as creating displays, merchandising products on shelves, construction of shelves and isles
- Operated cash registers, debit/ credit only
- Assisted customer with finding the correct products to suit their needs
- Continuously strived to deliver customer satisfaction, while maintaining sales targets
- Picked, packed, shipped and managed online orders
- Resolving any issues customers had and answered all inquiries
self checkout attendant / sales associate
WALMART
05.2020 - 06.2021
- Educated customers on the efficient use of self service options
- Observing the activities of a customer to determine when and if assistance is needed
- Keeping the area free of unnecessary debris, foreign objects and liquids
- Maintained floor merchandise presentation in accordance with company policies
- Helping identify customer needs, scan and retrieve products
- Resolving member issues and concerns and promoting company products
coop student/ sales associate
SHOPPERS DRUG MART
09.2019 - 04.2020
- Made sure items were stocked and facing correctly
- Assisted customers with product questions
- Assisted with cleaning isles and keep area free of unnecessary boxes after stocking
Education
High school diploma -
Weston Collegiate Institute
06.2021
Skills
- Time management
- Ability to work under pressure
- Self motivated
- Problems solving skills
- Customer service
- Listening skills
- Multi-tasking strength
- Patience and empathy
Timeline
Assistant Manager
Pitch Perfect Solutions
09.2024 - 02.2025
cashier/ sales associate
Value Village
07.2023 - 02.2024
Call centre agent
Pitch Perfect Solutions
05.2023 - 09.2024
Store set up/ sales associate
Dollarama
01.2023 - 05.2023
Sales associate
CANADIAN TIRE
09.2021 - 11.2022
self checkout attendant / sales associate
WALMART
05.2020 - 06.2021
coop student/ sales associate
SHOPPERS DRUG MART
09.2019 - 04.2020
High school diploma -
Weston Collegiate Institute
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