Tahira Saeed
Brampton
Summary
Highly experienced and detail-oriented law enforcement support professional with over 21 years of proven success at Peel Regional Police. Expertise in records management systems, report processing, data entry, and providing exceptional customer service. Seeking to leverage skills and contribute to Simcoe County Police Services.
Overview
22
22
years of professional experience
Work History
Online Reporting Operator
Peel Regional Police
11.2024 - Current
- Reviewed, prioritized, and updated online reports received through CopLogic and shared email folders.
- Communicated with the public via email to gather missing information and verify report accuracy.
- Performed data entry into the NICHE Records Management System (RMS).
- Completed Vulnerable Person Registry Reports/Removal Reports.
- Processed Shop Theft Release Program Reports.
- Updated CopLogic and Niche RMS with follow-up information and report statuses.
- Monitored and processed shared email inboxes (e.g., Rework and Follow-Up, CPIC Priority).
Report Taker
Peel Regional Police
06.2007 - 11.2024
- Entered occurrence reports into the NICHE system from Citizen Report Forms and officer-generated reports.
- Assisted the public with Citizen Report Forms, providing information on motor vehicle accident reports, occurrence reports, Information and Privacy requests, Local Police Records Searches, Record Suspensions, Non-Criminal Fingerprints, Pardons, and Fingerprint Destructions.
- Answered telephone calls from the public and internal bureaus.
- Distributed mail.
- Performed searches on CPIC, NICHE, and PQT systems.
- Ordered and received office supplies.
- Communicated with Facility Department and Leasing Managers regarding station repairs.
- Intook, documented, and processed found property.
Customer Liaison Clerk - Record Services Dept (Temp Transfer)
Peel Regional Police
02.2010 - 06.2010
- Provided Criminal Record Information (Criminal Background Checks) to the public.
- Performed queries on record management databases (Niche, UCR, Casper, Microfilm, CPIC, and PIP).
- Sent and responded to CPIC messages with other Police Services.
- Operated the Point of Sale (POS) terminal, accepted payments, and provided refunds.
- Counted cash, cheques, and credit card slips, reconciled totals, prepared cash float trays, and completed bank deposits.
- Assisted customers with various records-related requests (e.g., accident reports, occurrence reports).
- Answered telephone inquiries and monitored Record Search emails.
Records System Operator
Peel Regional Police
01.2003 - 01.2007
- Performed direct data entry and general Record Service duties.
- Entered occurrence reports into the NICHE system from Digital Dictation System, Live Calls, and Hard Copy Reports.
- Completed record checks for CPIC requests.
- Answered telephone inquiries and performed general reception duties.
Education
High School Diploma -
North Park Collegiate And Vocational School
Brantford, ONBusiness Administration
Mohawk College of Applied Arts And Technology
Hamilton, NoneDiploma - Micro Computer Business Applications
Toronto School of Business
Georgetown, ONSkills
- Record Management Systems (NICHE, CPIC, PQT, UCR, Casper, Microfilm)
- Data Entry and Report Processing
- Public Service and Communication
- Telephone Etiquette
- Problem Solving and Information Retrieval
- Workflow Management
- Office Administration
- Attention to Detail and Accuracy
- Data Verification
- Customer Service
- Cash Handling (POS, Reconciliation, Bank Deposits)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Urdu
Native or Bilingual
Timeline
Online Reporting Operator
Peel Regional Police
11.2024 - Current
Customer Liaison Clerk - Record Services Dept (Temp Transfer)
Peel Regional Police
02.2010 - 06.2010
Report Taker
Peel Regional Police
06.2007 - 11.2024
Records System Operator
Peel Regional Police
01.2003 - 01.2007
High School Diploma -
North Park Collegiate And Vocational School
Business Administration
Mohawk College of Applied Arts And Technology
Diploma - Micro Computer Business Applications
Toronto School of Business
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