Kimberly Ross

Experienced healthcare and emergency communications professional with over 20 years of proven success in fast-paced environments. Brings a strong understanding of the healthcare system and community resources, combined with expertise in patient coordination and staff support. Skilled at leading teams, resolving conflicts, and making sound decisions under pressure while maintaining professionalism and discretion. Known for strong time management, problem-solving and organizational abilities, as well as the capacity to guide and mentor others. Proficient in healthcare systems and Microsoft Office, with a track record of improving processes, ensuring safety, and fostering positive working relationships. Dedicated to enhancing efficiency, patient flow, and overall quality of care.

• Assessed and directed responses to all ambulance/police calls within time constraints.
• Provided pre-arrival instructions to callers using approved call screening instruments.
• Dispatched appropriate units based on levels of response and notified allied agencies.
• Received, interpreted, and prioritized calls ranging from routine to emergency.
• Navigated many diverse computer-aided dispatch devices and programs.
• Handled general complaints and screened incoming 911 calls professionally.
• Documented all elements of calls in accordance with Ministry policies.
• Performed checks for officers using various programs.
• Reviewed criminal checks.

• Assisted a deaf/blind individual with community integration and navigating everyday issues.
• Familiarized client with Canadian culture, language, and available community programs.
• Utilized knowledge of community services, resources, and issues affecting clients with disabilities.
• Collaborated closely with co-workers, neighbouring CACCs and allied agencies.
• Handled money, interviewed new employees, and maintained team morale.

• Assess, process, resolve travel grant applications
• Processed incoming/outgoing mail and documented deliveries/orders
• Maintain files, scanned files, record keeping, record checks
• Conducted equipment checks and performed additional duties assigned by management.
• Transcribed police interviews and reviewed police documentation to ensure file completeness.
• Prioritized and processed court files, ensuring they were sworn in at the courthouse.
• Managed fax requests, switchboard operations, and administrative duties.
• Exercised discretion to independently resolve issues in a high-volume setting.
• Acted as Team Leader, involving staff in decision-making and organizing meetings.
• Demonstrated planning and organizational skills to set priorities and meet deadlines.

Fluent in French and English with strong written and verbal communication skills.