Lori Morrison
344 Regal Briar St, Whitby,ON
Summary
Experienced Administrative Clerk with over 15 years of experience in a law enforcement setting where maintaining confidentiality is crucial. Proficient in completing daily tasks through specialized law enforcement software and databases, along with general office software for word processing, report tracking, creating training slides, and managing spreadsheets. Typing speed of 75 words per minute. Stays composed and focused under tight and challenging deadlines. Consistently a team player and readily lends support to colleagues when necessary.
Overview
27
27
years of professional experience
Work History
Enquiry Clerk - Records Management Services
Toronto Police Service
Toronto, ON
01.2008 - Current
- Transcribe General Occurrence reports and Traffic tickets for Uniformed Personnel, facilitating their investigations.
- Demonstrate careful attention to detail in managing various assigned data queues.
- Responsible for monitoring and responding to messages from a CPIC terminal, which is used to communicate with national and international law enforcement agencies.
- Provide support to uniformed personnel by supplying them with crucial information on accused persons and helping retrieve necessary documentation while on patrol.
- Responsible for adding, modifying, and deleting records in the CPIC database encompassing stolen vehicles, missing persons, warrants, bolos, records of release, probation orders, recognizances of bail, peace bonds, records of arrest and surveillances.
- Maintain and Update Master Name/Vehicle/Business index lists
- Provide comprehensive training to new and existing staff using effective training aids, including Google slides and PowerPoint presentations.
- Acting Group Leader for Platoon Group Leader when unavailable.
- Additional responsibilities in this role include overseeing staff schedules and managing time off requests.
- Liaison between other Unit Commanders and other Emergency Services, and Law Enforcement Agencies.
- Successfully addressed various challenges including equipment breakdowns, software problems and exceptional events concerning data integrity, process execution or staff involvement.
Administrative Clerk - Prisoner Transport Unit
Toronto Police Service
Toronto, Ontario
01.2006 - 12.2007
- Inputted uniform and civilian personnel time sheet data into TRMS (Time Reporting Management System) for accurate payroll processing
- Administered the creation of purchase orders for office supplies and special requests using the SAP program.
- Maintained accurate filing and copying systems for unit personnel records and prisoner transport logs.
- Handled administrative tasks including correspondence management and meeting minute documentation for Unit Manager.
Station Duty Operator - 52 Division
Toronto Police Service
Toronto, ON
01.2005 - 12.2005
- Managed the updating of TRMS records for Division uniform and civilian personnel for accurate payroll calculation
- Logged inventory and repairs of radio and equipment
- Received and secured daily uniform personnel memo books, ensuring their safekeeping. Promptly retrieved them upon request from Sgt and unit commander.
- Monitored sign in/out logs to ensure accuracy
- Provided exceptional customer support to individuals visiting 52 Division and effectively answered phone calls from both community members and fellow Toronto Police personnel.
Communications Operator - GTR Comm Centre
Ontario Provincial Police
Aurora, ON
09.1997 - 12.2002
- Handled incoming emergency 911 and non-emergency calls from the public.
- Utilized different computerized communication consoles to receive, assess, and relay information to police personnel from members of the public.
- Provided prompt assistance for calls coming in through the internal police lines, taking necessary steps as required.
- Dispatched officers and handled requests from police personnel.
- Successfully organized and ranked diverse call types for efficient handling.
- Maintained consistent radio communication with frontline members
- Optimized emergency response by efficiently multitasking police dispatch and collaborating with Emergency Service Agencies to ensure timely resolution of service calls
- Continuously ensured compliance with policy by maintaining up to date training on High Speed Pursuits
- Assisted in the implementation and training of RMS Niche software for service members
Education
Hotel & Restaurant Management
Sault College of A.A.T.
Sault Ste. Marie, ON05-1991
High School Diploma -
Central Algoma Secondary School
Desbarats, ON06-1989
Skills
Proficient Communication Skills both verbally and written
- interact daily with other members of Police Service, in person or via telephone
- relay confidential and sensitive information to assist in ongoing investigations
- train new personnel and assist team members when in a leadership role
Database Entry
- accessing various databases to add/remove/edit/and relay messages; such as CPIC, NCIC/Interpol, RMS, SAP, Niche, i/CAD
File Maintenance
- Make sure files are current and valid by ensuring correct expiry dates are adhered to for entries on CPIC
- periodically go through hard copy files and check for misfiled paperwork
- purge eligible files from the vault
Keyboarding speed 75 wpm
Thrive in Teamwork and able to work independently meeting required deadlines
References
References available upon request.
Timeline
Enquiry Clerk - Records Management Services
Toronto Police Service
01.2008 - Current
Administrative Clerk - Prisoner Transport Unit
Toronto Police Service
01.2006 - 12.2007
Station Duty Operator - 52 Division
Toronto Police Service
01.2005 - 12.2005
Communications Operator - GTR Comm Centre
Ontario Provincial Police
09.1997 - 12.2002
Hotel & Restaurant Management
Sault College of A.A.T.
High School Diploma -
Central Algoma Secondary School
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