Sydney Dux
Calgary,Canada
Summary
Dynamic team player with expertise in customer relationship management and strategic planning. Demonstrated ability to enhance productivity and efficiently complete tasks, contributing to seamless operations. Strong communication, problem-solving, and adaptability skills foster a positive workplace environment. Aiming to leverage these competencies to drive operational excellence and enhance customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Coordinator and Social Media Assistant
Inglewood Golf & Curling Club
Calgary, Canada
02.2023 - Current
- Greet and check in all golfers and other customers.
- Book tee times over the phone and in person.
- Answer main Pro Shop phone line, answer inquires, and transfer calls to other departments when needed.
- Sign and catalogue all mail that comes into the Pro Shop to ensure it is delivered to the correct department.
- Assist in organizing booking for member tournaments and events, including registration and booking changes.
- Create and maintain accurate inventory records to ensure availability of merchandise.
- Provide assistance to the Golf Operations team and Administration team.
- Schedule and attend merchandise purchasing meetings with vendors and other management level employees
- Coordinate with vendors to ensure timely delivery of products.
Ensure compliance with company policies and procedures related to the retail environment. - Daily records and invoice reconciliation to ensure the club maintains good standing with vendors and organizations.
- Assist accounting department with invoicing and payments outstanding
- Resolve customer complaints promptly and professionally.
Collaborate with other managers in developing strategies to improve overall operations. - Prepare weekly reports on sales figures, inventory levels, customer feedback and other metrics.
- Complete thorough opening, closing, and shift change functions to maintain
operational standards and cleanliness each day. - Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Manage daily operations, client relations and IT.
- Respond promptly to customer inquiries on various social networks in a professional manner.
Team Lead
Calgary Sports and Entertainment Corporation
Calgary, Canada
09.2021 - 01.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Trained new staff in relevant processes and procedures
- Provided support to junior staff during peak periods of workloads
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Identified needs of customers promptly and efficiently
- Maintained up-to-date knowledge of store merchandise and policies
- Delegated tasks appropriately according to individual skill sets
Pro Shop Attendant
River Spirit Golf Club
Calgary, Canada
04.2021 - 10.2021
- Greeted customers and provided excellent customer service
- Assisted the General Manager with executing tournaments and events
- Processed sales transactions through cash registers quickly and accurately
- Updating golf club member profiles, including receiving and documenting credit card information, and charging for memberships and activities
Education
Bachelor of Commerce - Organizational Behaviour and Human Resources
University of Calgary
Calgary, AB06.2023
High School Diploma -
Webber Academy
Calgary, AB06.2018
Skills
- Records and Invoice Reconciliation
- Staff Training and Development
- Customer Engagement
- Analytical Skills
- Multitasking and Prioritizing
- Sales strategy development
Volunteer Experience
VP Recruitment, University of Calgary Delta Nu chapter, Alpha Gamma Delta Women's Fraternity
· Led a team of recruitment committee members
· Planned, oversaw and ran all recruitment events
· Attended weekly Panhellenic Association meetings and advocated for our Alpha Gamma Delta Chapter
· Directed all training and education in recruitment and social skills
· Directed all membership selection processes
· Executed all primary, information and COB recruitment processes
VP Campus Relations, University of Calgary Delta Nu Chapter, Alpha Gamma Delta Women's Fraternity
· Directed all leadership, campus involvement and activities
· Served as the official Panhellenic Delegate
· Developed positive and effective relationships with campus constituents
· Attended weekly Panhellenic Association meeting and advocated for our Alpha Gamma Delta chapter
· Matched members to clubs and activities that they would enjoy and contribute to a positive self-image and university experience
· Tracked clubs all Alpha Gamma Delta chapter members are involved in and encourage those that are not to join a club
Certification
- CPHR Associate Member
- CPHR Candidate
Timeline
Retail Coordinator and Social Media Assistant
Inglewood Golf & Curling Club
02.2023 - Current
Team Lead
Calgary Sports and Entertainment Corporation
09.2021 - 01.2024
Pro Shop Attendant
River Spirit Golf Club
04.2021 - 10.2021
- CPHR Associate Member
- CPHR Candidate
Bachelor of Commerce - Organizational Behaviour and Human Resources
University of Calgary
High School Diploma -
Webber Academy
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