Summary
Overview
Work History
Education
Skills
Volunteer Experience
Websites
Certification
Timeline
Generic
Sydney Dux

Sydney Dux

Calgary,Canada

Summary

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Known for high productivity and ability to complete tasks swiftly. Excels in communication, problem-solving, and adaptability, ensuring smooth operations and positive workplace environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Coordinator and Social Media Assistant

Inglewood Golf & Curling Club
Calgary , Canada
02.2023 - Current
  • Analyze sales data for trends to maximize profits from promotions and discounts
  • Daily records and invoice reconciliation to ensure the club maintains good standing with vendors and organizations
  • Assist accounting department with invoicing and payments outstanding
  • Collaborate with managers to develop strategies to improve overall operations
  • Create, and continually update, purchase forecasting documents to create a buying plan for yearly purchasing of merchandise
  • Respond promptly to customer inquiries on various social networks in a professional manner
  • Create engaging content including text, images, videos, polls, and stories across multiple social media channels
  • Train new staff on customer service, cash handling, and product knowledge
  • Develop training materials to help new employees learn their job duties
  • Schedule and attend merchandise purchasing meetings with vendors and other management level employees
  • Prepare weekly reports on sales figures, inventory levels, customer feedback, and other metrics
  • Ensure compliance with company policies and procedures related to the retail environment
  • Create and maintain accurate inventory records to ensure availability of merchandise
  • Coordinate with vendors to ensure timely delivery of products
  • Create graphics and posters to promote any sales or special offers currently available at the club

Team Lead

Calgary Sports and Entertainment Corporation
Calgary , Canada
09.2021 - 01.2024
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
  • Trained new staff in relevant processes and procedures
  • Provided support to junior staff during peak periods of workloads
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
  • Identified needs of customers promptly and efficiently
  • Maintained up-to-date knowledge of store merchandise and policies
  • Delegated tasks appropriately according to individual skill sets

Pro Shop Attendant

River Spirit Golf Club
Calgary , Canada
04.2021 - 10.2021
  • Greeted customers and provided excellent customer service
  • Assisted the General Manager with executing tournaments and events
  • Processed sales transactions through cash registers quickly and accurately
  • Updating golf club member profiles, including receiving and documenting credit card information, and charging for memberships and activities

Education

Bachelor of Commerce - Organizational Behaviour and Human Resources

University of Calgary
Calgary, AB
06.2023

High School Diploma -

Webber Academy
Calgary, AB
06.2018

Skills

  • Records and Invoice Reconciliation
  • Staff Training and Development
  • Customer Engagement
  • Analytical Skills
  • Multitasking and Prioritizing
  • Sales strategy development

Volunteer Experience

VP Recruitment, University of Calgary Delta Nu chapter, Alpha Gamma Delta Women's Fraternity

· Led a team of recruitment committee members

· Planned, oversaw and ran all recruitment events

· Attended weekly Panhellenic Association meetings and advocated for our Alpha Gamma Delta Chapter

· Directed all training and education in recruitment and social skills

· Directed all membership selection processes

· Executed all primary, information and COB recruitment processes

VP Campus Relations, University of Calgary Delta Nu Chapter, Alpha Gamma Delta Women's Fraternity

· Directed all leadership, campus involvement and activities

· Served as the official Panhellenic Delegate

· Developed positive and effective relationships with campus constituents

· Attended weekly Panhellenic Association meeting and advocated for our Alpha Gamma Delta chapter

· Matched members to clubs and activities that they would enjoy and contribute to a positive self-image and university experience

· Tracked clubs all Alpha Gamma Delta chapter members are involved in and encourage those that are not to join a club

Certification

  • CPHR Associate Member
  • CPHR Candidate

Timeline

Retail Coordinator and Social Media Assistant

Inglewood Golf & Curling Club
02.2023 - Current

Team Lead

Calgary Sports and Entertainment Corporation
09.2021 - 01.2024

Pro Shop Attendant

River Spirit Golf Club
04.2021 - 10.2021
  • CPHR Associate Member
  • CPHR Candidate

Bachelor of Commerce - Organizational Behaviour and Human Resources

University of Calgary

High School Diploma -

Webber Academy
Sydney Dux