Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shauna Cook

Merritt

Summary

Diligent with solid background in providing exceptional customer service in fast-paced environments. Successfully handled high-volume of customers, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.

Overview

13
13
years of professional experience

Work History

Waitress/Bartender

Eagles Landing Golf and Curling Club
11.2019 - 04.2020
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Collaborated with team members to maintain efficient workflow during peak hours, enhancing overall service delivery.
  • Accurately processed orders using point-of-sale system, minimizing errors and improving transaction speed.
  • Assisted in training new staff on menu items and service protocols, fostering a knowledgeable team environment.

Waitress/Cabin Cleaner

Andy Myers Lodge
05.2014 - 10.2016
  • Managed order taking and efficient delivery of food and beverages.
  • Handled cash transactions accurately, ensuring proper change and receipts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Waitress/Cabin Cleaner

Temple Bay Lodge
06.2007 - 09.2013
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved customer inquiries and concerns with professionalism and care.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Mining Engineering Technician

Cambrian College of Applied Arts And Technology
Sudbury, ON

High School Diploma -

Dryden High School
Dryden, ON
06.2003

Skills

  • Strong multitasking
  • Cash handling
  • Decision-making
  • Payment processing
  • Service prioritization

Languages

English

Timeline

Waitress/Bartender

Eagles Landing Golf and Curling Club
11.2019 - 04.2020

Waitress/Cabin Cleaner

Andy Myers Lodge
05.2014 - 10.2016

Waitress/Cabin Cleaner

Temple Bay Lodge
06.2007 - 09.2013

Mining Engineering Technician

Cambrian College of Applied Arts And Technology

High School Diploma -

Dryden High School

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Shauna Cook