Sydney Dux
Calgary,AB
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Known for high productivity and ability to complete tasks swiftly. Excels in communication, problem-solving, and adaptability, ensuring smooth operations and positive workplace environment.
Overview
4
4
years of professional experience
Work History
Retail Coordinator and Social Media Assistant
Inglewood Golf & Curling Club
Calgary, AB
02.2023 - Current
- Created and maintained accurate inventory records to ensure availability of merchandise.
- Developed and implemented sales strategies to increase revenue in store.
- Coordinated with vendors to ensure timely delivery of products.
- Trained new staff on customer service, cash handling, and product knowledge.
- Ensured compliance with company policies and procedures related to the retail environment.
- Organized promotional events for customers at the store location.
- Monitored stock levels and identified potential shortages or overstock situations.
- Resolved customer complaints promptly and professionally.
- Developed training materials to help new employees learn their job duties quickly.
- Analyzed sales data for trends in order to maximize profits from promotions and discounts.
- Collaborated with other managers in developing strategies to improve overall operations.
- Prepared weekly reports on sales figures, inventory levels, customer feedback and other metrics.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained, managed and motivated employees to promote professional skill development.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and supervised staff performance.
- Managed daily operations, client relations and IT.
- Responded promptly to customer inquiries on various social networks in a professional manner.
- Created engaging content including text, images, videos, polls, and stories across multiple social media channels.
Team Lead Sales Associate
Calgary Sports and Entertainment Corporation
Calgary, Alberta
09.2021 - 01.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Provided support to junior staff during peak periods of workloads.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Identified needs of customers promptly and efficiently.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Pro Shop Attendant
River Spirit Golf Club
Calgary, AB
04.2021 - 10.2021
- Greeted customers and provided excellent customer service.
- Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
- Processed sales transactions through cash registers quickly and accurately.
- Maintained an organized stockroom with sufficient inventory levels for all products.
- Received incoming shipments of new merchandise and stocked shelves accordingly.
- Trained new employees on the policies and procedures of the golf course.
- Assisted the General Manager with executing tournaments and events.
- Updating golf club member profiles, including receiving and documenting credit card information, and charging for memberships and activities.
- Ensuring the ‘back shop' attendants are efficient in providing customers with service and dismissing them if they are no longer needed for the day
Education
Commerce - Human Resources
University of Calgary
Calgary, AB04-2023
High School Diploma -
Webber Academy
Calgary, AB06-2018
Skills
- CPHR member
- Records reconciliation
- Staff Training and Development
- Customer Engagement
- Analytical Skills
- Multitasking and Prioritizing
Volunteer, VP Recruitment, University of Calgary Delta Nu chapter, Alpha Gamma Delta Sorority
- Led a team of recruitment committee members
- Planned, oversaw and ran all recruitment events
- Attended weekly Panhellenic Association meetings and advocated for our Alpha Gamma Delta Chapter
- Directed all training and education in recruitment and social skills
- Directed all membership selection processes
- Executed all primary, information and COB recruitment processes
Volunteer, VP Campus Relations, University of Calgary Delta Nu Chapter, Alpha Gamma Delta Sorority
- Directed all leadership, campus involvement and activities
- Served as the official Panhellenic Delegate
- Developed positive and effective relationships with campus constituents
- Attended weekly Panhellenic Association meeting and advocated for our Alpha Gamma Delta chapter
- Matched members to clubs and activities that they would enjoy and contribute to a positive self-image and university experience
- Tracked clubs all Alpha Gamma Delta chapter members are involved in and encourage those that are not to join a club
Timeline
Retail Coordinator and Social Media Assistant
Inglewood Golf & Curling Club
02.2023 - Current
Team Lead Sales Associate
Calgary Sports and Entertainment Corporation
09.2021 - 01.2024
Pro Shop Attendant
River Spirit Golf Club
04.2021 - 10.2021
Commerce - Human Resources
University of Calgary
High School Diploma -
Webber Academy
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